Call merging on S4

[Anonymous]

Hi Guys I cant merge calls on my s4 I press the button but it says cannot conference call been on to o2 and apparently they don't know what I'm asking for any ideas?

[Anonymous]

Just need to ask the to set up conference call access in the services should be all thats required not all advisors may know of this possibly

[MI5]

Yes, it needs activating on your account - Not sure if its only available to business accounts though. I know that conference calls aren't allowed but call merging is - Not sure what the difference is though.....?

[Anonymous]

Thanks so o2 cs dont know about it what a suprise

[perksie]

The page about it is here, but it looks like a business feature only:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,T=vanillaCase,VARSET_COBJID=4655...

[Anonymous]

Thanks Perksie but im not trying to do a confrence call just merge the two calls I have dialled from my handset

[MI5]

---

@Anonymous wrote:

Thanks Perksie but im not trying to do a confrence call just merge the two calls I have dialled from my handset

---

and that is exactly where the confusion always starts 

[perksie]

I don't think you can do that on O2, at least I've never heard of it being done.

[Anonymous]

I always used to do it on my Iphone and the s4 has the same button for it

[Anonymous · Accepted solution]

Call merging/conference is a feature that is available but is network controlled