cancel
Showing results for 
Search instead for 
Did you mean: 

Security question

Lott
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I need to talk to customer care about an unauthorised double debit order (big amounts) and they can't help because I forgot the answer to my security question. Any advise how to solve this problem?

Message 1 of 3
229 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 123946 Posts
  • 828 Topics
  • 7497 Solutions
Registered:

@Lott 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
224 Views

MI5
Level 94: Supreme
  • 146065 Posts
  • 636 Topics
  • 28105 Solutions
Registered:

@Lott wrote:

I need to talk to customer care about an unauthorised double debit order (big amounts) and they can't help because I forgot the answer to my security question. Any advise how to solve this problem?


@Lott 

You can reset your security question in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
190 Views