Solved: Excessive Charges for a Mistake Travelling in Japa...

Merv999 · ‎29-04-2024

Returned from Japan a week ago after 3 weeks, only to find that we had racked up £73 of charges on our two O2 Business accounts. My wife made the mistake of texting me on messaging simple messages such as lost, where are you, etc. O2 charged £7.50 a day for that. No empathy from customer services, or an acknowledgement that these charges are extortionate.

MI5 · ‎29-04-2024

@Merv999

Unfortunately, all roaming charges are made clearly available on the web.

Guide: Roaming MegaGuide

https://www.o2.co.uk/international/using-your-phone-abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎29-04-2024

@Merv999

Unfortunately, all roaming charges are made clearly available on the web.

Guide: Roaming MegaGuide

https://www.o2.co.uk/international/using-your-phone-abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Enlli · ‎29-04-2024

Seems you are blaming your wife and blaming O2. You're in business so maybe you should have checked.

Still, at least the charges are tax deductible

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

Excessive Charges for a Mistake Travelling in Japan

No access to my o2

Apple watch

SIM UPGRADE TO 5G

I need to close my account with O2

Can I add 5Gig of data to my pay monthly account?