Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Community Manager
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 7 replies
  • 1 kudos

Resolved! Phone

I was promised a good deal on the Samsung S22 ultra when my contract was up but after the initial contact O2 people promised be a superb deal but around 3 months on I still have not heard off them so as anyone else had this problem as tbh it's my fau...

Neil66 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Watch series 7 cellular

Hi I am trying to connect my Apple Watch to my phone plan but it doesn’t seem to be working

Khan1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Trying and failing to set up Wi Fi calling

Hi, I cannot work out why it is so complicated to set up WiFi calling on my new O2 account. I was assured by Virgin and O2 that I had good O2 coverage, (unlike EE), in our house but I'm afraid we have a weak to no signal. So we need Wi Fi calling. I ...

Bill7a by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! My contract...

Hi.when is end's my contract, please. Thanks

Irisa by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Emojis

do I have to pay for a text message if it contains an emoji

Resolved! Disney+ deal won’t activate

Hi have just signed up for the Disney+ deal with £2 off my monthly bill but the activate now link goes to a page saying the link has a typo or may have been removed. How can I activate the deal I’ve signed up for?

ALJT by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My data is not working

I topped my phone up a couple of days ago because it said I ran out of data. Since I have topped it up I’ve had no data added to my account and my balance says £0 even tho I put £10 on it and it will let me use my data for about a minute and then a n...

Resolved! Contract

Hi I paid the air time balance regarding this number but there no option to pay the device plan how do I go about it [Personal details removed]

Resolved! Pac

Hello can you please send me my pac code as I’ve tried customer service and they put the phone down twice

Tom20 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! SIM card problem

Hi was in o2 shop today as my son damaged his phone and SIM card. I gave him an old phone and got a new SIM card which was to be activated in 24 hrs. The tech guy had to use my number for the code as my sons phone wasn’t working but in the last hour ...