Reclaim old phone number

[FinnPritchard]

Hello,

Please can you send me the PAC code for my previous phone number +xxxxxxxxxxx?

My phone and sim card were stolen a few months ago, in Colombia. I had unlocked the sim card before travelling and ended my contract with O2. At the time of the robbery I got a new phone and a local sim. Now I want to put my old number on a new UK sim card so that I can access my old whatsapp account (which requires verification by text message).

Thank you,

Finn

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[pgn · Accepted solution]

Did you report your phone as stolen, @FinnPritchard?

Guide: Lost or Stolen O2 Device? - How to Report it 

You really need to call O2 for this:

.

Customer Service Number Charges

From your O2 mobile	202	Free
From a landline	0344 809 0202	Standard UK rate
From abroad	+44 7860 980 202	Free†

Opening times

Monday - Friday	8am - 9pm
Saturday	8am - 8pm
Sunday	8am - 6pm

[FinnPritchard]

Hello,

I have not been able to call O2 as I am still in South America.

[MI5]

@FinnPritchard 

How to get PAC here Guide: How to get your PAC [June 2021 Update] 

[Bambino]

@FinnPritchard Your sim card would not have been locked. How, exactly, did you end your contract? You need to speak to customer service as soon as you can. You can use Skype to call these freephone numbers:

+44800 902 0217 or +44800 032 1402 Guide: A Guide to Skype 

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)