on 08-10-2023 19:48
Have an 02 account, no coverage at home, no signal or 4-5g. Disgusting and service not fit for purpose. I want to get out of my contract as have 10 months left. Can only use phone on WiFi for Internet and calls at home. Not fit for purpose, I would just cancel my direct debit but need to keep my number. They want a fortune for a pac code though... what are my options 👍
on 08-10-2023 19:57
Assume you have tried everything and got to this stage
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
As to your options the terms and conditions are clear that you are not guaranteed signal everywhere.
Paying what's left of your contract is probably it.
You could argue your corner if this is very long term, but I wouldn't hold out hope.
The one option you haven't got is stopping your Direct Debit, a couple of missed payment and things are handed over to debt recovery and bang goes any chance of getting a contract elsewhere
on 08-10-2023 20:13