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Data signal

LucaMLittera
Level 1: Joiner
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Hi.

 

I am writing to ask if anyboidy can explain why every kind of data (5g and below) is basically non-existent after having had decent speeds until 3 days ago.

The coverage checker does not report any service issue, but i have no way to connect to internet via phone, and i need it for work.

Since i am paying a good amount for illimited data, i think i'd need an explanation.

 

Alternatively, can i change provider even though i am in the middle of my contract with O2?

 

Thanks.

 

Luca

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MI5
Level 94: Supreme
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@LucaMLittera 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 66: Unequalled
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Just because you have signal does not necessarily mean it is of good quality

Start with the forum guides

Guide: How can I sort out my network issues? 

As to leaving you were not promised 100% up time and it is written into the terms and conditions to which you agreed on sign up.

Guide: Is the network down for me or everyone? 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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japitts
Level 5: Ponderer
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In simple terms, mobile data speeds are dictated by the amount of capacity available divided by the amount of users. Thus the on-screen signal bars are an indicator of coverage not of quality.

You can have excellent speeds in poor coverage, just as much as poor speeds in good coverage..

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