Welcome to the O2 Community!

The O2 community is a space for everyone to get help & support, engage with the O2 brand, bounce ideas off each other and have fun.

Not a member? Register here to take part.

cancel
Showing results for 
Search instead for 
Did you mean: 
84,191 Members
1075929posts

Community Activity

Weather

Think we're having bad weather? This is tonight's forecast for the Northeastern US.

Weather.jpg
Bambino by Level 84: Resplendent
  • 311032 Views
  • 6645 replies
  • 0 kudos

Bad Customer Service

I joined Virgin 3 weeks ago, with package came an 02 Sim card. Brought old number with me. No problem. Well until I tried to check my account details and nothing exists. Up to now have an account number. 3 billing numbers. 2 direct debits set up by O...

SU-B by Level 1: Joiner
  • 3 Views
  • 0 replies
  • 0 kudos

the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

An observation: when I scroll down this frequently-referenced page:https://www.o2.co.uk/international/using-your-phone-abroadI get to a section that says:Yet clicking inside the red outline takes me to https://www.o2.co.uk/shop/international/the-inte...

1000018735.png 1000018736.png
pgn by Level 75: Digital Don
  • 129 Views
  • 4 replies
  • 1 kudos

New contract end not displaying/updating

Hello! I need help regarding something odd. So I have a Sim only 30 day contract. This is for two phone numbers both on the same Sim only 30 day contract. When I log into My O2 app or Online And View the contract end date, which was the beginning of ...

AdamDe by Level 1: Joiner
  • 87 Views
  • 5 replies
  • 0 kudos

Word Association.....

Word Association: Read the previous posters word and then write the first thing that comes to mind. Keep it clean.....!! We'll start with..... Elephant

MI5 by Level 94: Supreme
  • 1145677 Views
  • 47338 replies
  • 0 kudos

Switch up terms changing 19th July.

Just heard from my local store that O2 Switch up will be 90 days for everyone. Can I confirm is this true and will there be an exit clause thingy as it's a change to the T&C's?

Soks99 by Level 1: Joiner
  • 285 Views
  • 8 replies
  • 0 kudos

No signal for two weeks

I have had no signal on my O2 eSIM for past two weeks. I tried the network status checker and it says the mast near my home has issues. So I tried my phone in different areas but don’t have a signal anywhere.

VishnuP by Level 1: Joiner
  • 50 Views
  • 2 replies
  • 0 kudos

Order stuck on processing

Ordered 2 devices on Saturday for next day delivery. Order never arrived and system says processing it’s Monday now and still processing and expected delivery date was yesterday. multiple calls to customer services and nobody can help just I may have...

Rayn001 by Level 1: Joiner
  • 558 Views
  • 4 replies
  • 0 kudos
Getting Started

If you're new to the O2 community or haven't been here for a while you will find the below links helpful to get you started!

Announcements

Would you like to help us shape the future of O2 products and services? Join up to one of our beta testing programs here!

Top Kudoed Authors

Latest Guides and Reviews

Apple Watch FAQs & Activation Guide

Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide...

37 Comments

Guide - Gift With Purchase

Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. ...

76 Comments

Guide to O2 BARs

A glance at the spread and types of questions coming into the Community Forum shows there is a fairly large number of restrictions that can be, or are, applied to a phone, tablet, watch or to an O2 ac...

16 Comments

The Doro 1370 mobile phone

It's all smartphones nowadays, so if you are looking for an 'ordinary' mobile phone with buttons just like the 'old days', and a large clear display or just fancy a change from Nokia then the Doro 137...

9 Comments