iPhone 16 & Watch Series 10 Megathread + FAQ's

[Kei-M_O2]

Following on from the recent Apple event we're pleased to announce that the iPhone 16 range is available to buy on O2. See more 👇 for details and shop links.

iPhone 16

iPhone 16	iPhone 16 Plus	iPhone 16 Pro	iPhone 16 Pro Max

Apple Watch Series 10 & Watch Ultra 2

Apple Watch Series 10	Apple Watch Ultra 2

[Roblfc]

On the O2 app mines showing this but when I check with DHL it does say at local delivery depot but says 23rd still... weird..guess I'll have to chill at home all day and just wait 

 

[TekW2020]

Hello, I hope you’re well. Thanks for messaging O2 and waiting whilst connecting to us. Let me take a look at your order related query and help you further with the same. Also, I’m sorry you had to wait whilst getting connected to me.

Upon checking your account I can see that you've placed and order for iPhone 16 Pro Max on 13th September and the status of your order s showing as processing and we know the issue as there is a planned warehouse migration that is going on due to which the order which was place will be delayed.

I do apologize for the delay in receiving the order. You will receive SMS communication and further updates will then be sent by the courier for their delivery.

Please do not worry about it.

I would like to inform you about O2 Priority. It's exclusive to O2 customers and brings you great offers from high street brands, tickets and experiences, as well as access to the best in entertainment. You can get the free app for quick and easy access to Priority whenever you like. Select your app store or text PRIORITY to 2020.

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O2 are useless. The audacity to include Priorty shilling at the end, also.

[madasaf1sh]

I wonder if DHL have realised that they cant hold phones for 3 more days.. 

Glad your are getting yours today 

[Roblfc]

Hopefully it's just them being slow to update. I don't mind waiting til Monday but I'd just like to know (I don't like to spend all day at home lol) 

But seems I've got a good bit of progress considering it's the desert titanium pro max 

[amanda73]

I had the same but when it asks the question about unlocking from icloud  tick yes and then it lets you switch up

[Snarfin]

Same situation here as some others - stuck on "processing", cancellable, still estimated for delivery today. Zero communication from O2. Between this and the site going down it's a bit of a mess for them this year, honestly. If it really is a warehouse migration as someone got told above that's a massive mess up doing that in the middle of your very predictable biggest launch for the year!

Some communication would be nice - it's not coming today, that's obvious despite what the site says, so I would appreciate if they could tell me when it *will* be arriving.

[MikeS-87]

Hi.

Where did you contact O2 to get that response as I'm having exactly the same issue.

I honestly understand delays and things happening but it would be nice just to get an update to say it's not coming and when to expect it.

[TekW2020]

I was just told to wait 5-10 working days because thats the standard timeframe for resolving issues

[TekW2020]

MyO2 app live chat,

[jro]

I’ve just had a text saying it will be available to pick up from tomorrow but in the app it says ready to be collected today from the store??