iPhone 15 & Watch Series 9 Megathread + FAQ's

[Chris_K]

We're pleased to announce that the iPhone 15 range is now available to order on O2, along with the Apple Watch Series 9 range, including Watch Ultra 2! See more details and shop links below ➡️

iPhone 15

Links for Pay Monthly customers
iPhone 15	iPhone 15 Plus	iPhone 15 Pro	iPhone 15 Pro Max
Links for Business customers
iPhone 15	iPhone 15 Plus	iPhone 15 Pro	iPhone 15 Pro Max

Apple Watch Series 9 & Watch Ultra 2

Sport Band 41mmSport Band 45mm	Ultra 2 Alpine Loop SUltra 2 Alpine Loop MUltra 2 Alpine Loop L	Ultra 2 Ocean Band	Ultra 2 Trail Loop
Looking for something else? Find our full Apple Watch range here

Questions?

We're in the process of updating our website and we'll include links to all relevant shop pages as they come online in the coming days. We'll also build upon our extensive FAQ's below as/when any new questions crop up that haven't already been answered.

[MetRP102]

@Elandore 

To be fair if it's with DPD then it's not really O2's fault.

Unless you live somewhere remote, I can't see Thursday being accurate? The DPD app always overestimates, especially on weekends. I've normally found once it arrives at the local depot it goes out for delivery the same (or next) day even on weekends.

[Oxonian]

I passed an O2 retail store at 8.55am this (Saturday) morning. A short queue had formed with expectant customers. I did wonder as I consumed my Greggs, which was free on O2 Priority, whether their experiences were disappointment or euphoria !     

[Oxonian]

@MetRP102 

That's my worry about the Vodaphone takeover of - or "merger" with - Three.

In the BT Cellnet era and in the very early days of O2, this was a brilliant business to be a customer of. Successive changes each seem to have chipped away at the infrastructure to leave us with what we have got now, which is mediocre and typical of the wider UK telecoms industry.      

[Saz2807]

I have just been told more than 4 weeks I ordered the iPhone pro max 15 blue titanium 256gb on launch day.  Still sat here in shock😱

[MetRP102]

@Saz2807 

Just curious, what time and how did you place your order? 

[angeloedades]

Finally had the chance to call the store and they had no clue.

[Darin]

Customer services telling me to return my old device to the returns address using my own packaging and a slip explaining things is crazy.  Gonna wait to hear back from my complaint and numerous addresses I’ve emailed before doing anything. 

[Saz2807]

@MetRP102 I placed my order around 8 ish on the pre order night. When I placed it I was assured that it would arrive in the 22nd September. I have just spoke to customer service on the phone and the lady I spoke to told me it wasn’t 4 weeks it would be 1-2 weeks. Fingers crossed better than 4 weeks 

[Jgrieff]

I got my order in at 13:02 last Friday, white titanium, 1tb. Got an email after midnight on Friday saying, out of stock. Anyone else who ordered 1tb got the same? And heard any updates? O2 quiet as always

[angeloedades]

After O2 store having no information or clue, spoke to 202 and spoke to live chat - no one has any clue or update at all. So if the stores cannot see, if customer services cannot see, if live chat cannot see any updates then...