iPhone 15 & Watch Series 9 Megathread + FAQ's

[Chris_K]

We're pleased to announce that the iPhone 15 range is now available to order on O2, along with the Apple Watch Series 9 range, including Watch Ultra 2! See more details and shop links below ➡️

iPhone 15

Links for Pay Monthly customers
iPhone 15	iPhone 15 Plus	iPhone 15 Pro	iPhone 15 Pro Max
Links for Business customers
iPhone 15	iPhone 15 Plus	iPhone 15 Pro	iPhone 15 Pro Max

Apple Watch Series 9 & Watch Ultra 2

Sport Band 41mmSport Band 45mm	Ultra 2 Alpine Loop SUltra 2 Alpine Loop MUltra 2 Alpine Loop L	Ultra 2 Ocean Band	Ultra 2 Trail Loop
Looking for something else? Find our full Apple Watch range here

Questions?

We're in the process of updating our website and we'll include links to all relevant shop pages as they come online in the coming days. We'll also build upon our extensive FAQ's below as/when any new questions crop up that haven't already been answered.

[Rose7]

Exciting!! Is this for the new iPhone? I’ve heard for pro max releases it could be october/ November time until we receive our orders? 

[WildgooseUK]

Same here which did have green across the board until launch day but am unable to check as you are aware. Certainly hope I will get mine tomorrow 

[Zheez]

Just had a look through some old emails and last year I didn't get the dispatch confirmation until about 5pm on the Thursday for my 14 Pro Max.  For the year before with my 13 Pro Max I didn't get it until about 6am on the Friday even though I did get it that same day, so I wouldn't worry too much about not seeing anything.

I didn't get my preorder in until quite late on the Friday because everything was a mess but for what it's worth my tracking (on the new system) still says:

ESTIMATED DELIVERY: 22 Sep 2023

STATUS: Processing

I'm sure it'll be fine 

My wife went in store last Saturday to do a switch up order for a 15 Pro Max and was told it would be Tuesday 26th which I thought was pretty good considering.  She's actually just had the confirmation that it's in store ready to collect tomorrow so I have to say I'm pretty impressed with that.

[Elandore]

 

[Cleoriff]

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@Benlfc wrote:

@Cleoriff The layout of my o2 has looked like it has for a number of years now 

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@BenlfcThen you, like me, are on the old legacy billing system. 😉

[Dave-O2]

Good afternoon everyone 😊 📱

Just dropping a message to clarify some points that have been raised on this thread so far ➡️

• Customers who have O2 Switch Up as part of a Plus Plan and HAVE continuously done so since their last upgrade prior to 3 August, can continue to swap their phone whenever they like (subject to meeting our grading criteria)

• Plus Plans are available for the iPhone 15 models ➡️ https://www.o2.co.uk/shop/apple/iphone-15

• Taking out any NEW Custom Plan or Plus Plan will be subject to credit checks. UPGRADES may be subject to passing a credit check dependent on the value of your previous device.

•  Switch Up can only be completed in-store, we may allow you to take out your contract before you receive the new device, whilst retaining your current device. More can be seen on this at .13 in the terms ➡️ https://www.o2.co.uk/termsandconditions/mobile/o2-switch-up-terms-3-aug-2023 

[Benlfc]

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@Cleoriff wrote:

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@Benlfc wrote:

@Cleoriff The layout of my o2 has looked like it has for a number of years now 

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@BenlfcThen you, like me, are on the old legacy billing system. 😉

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@Cleoriff so people on the old system are getting the error message and people on the new like @Elandore above

[Benlfc]

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@Elandore wrote:

 

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@Elandore this must be the new 360 system then 

[Benlfc]

@Dave-O2 can you get the track my order page issue sorted? Or pass it to someone that can?

[WildgooseUK]

Still unable to view mine