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eSIM - Now available on O2

Chris_K
O2 Social Media Team
O2 Social Media Team
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UPDATE 24 Sep '20: 5G eSIM has now launched on O2. You'll need a 5G and eSIM compatible device.

O2 is excited to announce that customers can use eSIM technology on the iPhone 11, 11 Pro and 11 Pro Max, as well as the iPhone XS, XS Max, XR and the Google Pixel 3 and 3XL from 19 September 2019.

O2 customers need only pop into their local store or call customer services to request a new eSIM pack. You can then download an eSIM profile and swap your current plastic SIM card over to your new eSIM profile following the normal SIM swap process.

Customers will still have the option to use a traditional plastic SIM card should they wish.

We have a dedicated eSIM help & support page here, with many Q&A's.

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Hi. I'm from the Social Media Team.

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gmarkj
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The only smart watches that o2 currently support for calling are the Apple ones, and a couple of Samsung Galaxy watches.
We ask about updates but they are few and far between...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Gege_744
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Hi dears, 

Wondering how to get an Esim from O2 now that shops are closed? 

Thanks slight_smile 

Message 52 of 59
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MI5
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@Gege_744 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Gege_744
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Thank you so much!!!   I'm going to try this tomorrow. 

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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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GuardianAngel
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B4 we criticise O2 4being last 2 the table, we all know about 'The Hare & Tortoise' race. Look what happened there.lol...

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NFH
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O2 wrote as early as 2nd February 2020:

 

"We’re not currently offering eSIM to our Pay As You Go customers. We’re working on this and it won’t be long before we can offer eSIMs to all our customers with compatible phones."

 

It's now 18 months later, and PAYG customers still can't get an eSIM, contradicting the above promise "it won't be long". Why the broken promise?

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madasaf1sh
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@NFH 

 

I think its as simple as there is no appetite for one across consumers, as most people with PAYG dont have phones that support esim.... (yes people have iPhone's and Motorola's that support it but thats the minority) 

Or they can do what EE do to anyone who wants an e-sim you pay for it I think on EE its 50p per esim download...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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NFH
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@madasaf1sh wrote:

 

I think its as simple as there is no appetite for one across consumers, as most people with PAYG dont have phones that support esim


That doesn't explain why O2 promised eSIM for PAYG in February 2020, then failed to deliver, and is still promising "We’re not currently offering esim to our Pay As You Go customers, but we’re working on being able to offer esims to anyone with a compatible phone as soon as possible".

 

If your theory was correct, then O2 would not have promised eSIM for PAYG in February 2020 and would not be continuing to promise it now. Therefore I don't think your theory is plausible.

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