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Forum Posts

Recalling our O2 Original 45W and 20W plugs

Hello folks PLEASE READ the below, especially if you’ve purchased an O2 Original 45W or 20W plug in the past, as these products have now been recalled More details can be seen below, including what happens next if you're an impacted customer What’s h...

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Dave-O2 by Community Manager
  • 1515 Views
  • 2 replies
  • 0 kudos

O2 System Updates – 360

Hello everyone, Last year we shared this update around some changes that we’re making to our systems. Since then, we have started the process of migrating customers onto our new platform and this will continue in batches throughout 2023. The aim of t...

ColinO2 by O2 Social Media Team
  • 24461 Views
  • 83 replies
  • 4 kudos

Future O2 products & services. Get involved!

Hey everyone . On the O2 Community, we regularly connect members with teams at O2 to help test new/existing products and services. The feedback, comments and ideas that are shared by members have a huge impact on our decision making. Want to get invo...

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Martin-O2 by Former Staff
  • 16853 Views
  • 7 replies
  • 1 kudos

Phishing, Smishing & Scams. Latest info & advice.

DECEMBER 2022 UPDATE - Christmas Scammers Jingle bell, jingle bell, jingle bell rock, scam texts chime and we see a rise in crime, fraudsters advancing and enhancing, so we need to beware, we don’t want them to ruin your Christmas cheer. During the f...

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Chris_K by Former Staff
  • 51446 Views
  • 52 replies
  • 5 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Former Staff
  • 279392 Views
  • 3212 replies
  • 12 kudos

Staying connected this Christmas, on O2 [Xmas Ad]

Story highlights below Virgin Media O2 is stepping up its support for people affected by the cost-of-living crisis by piloting the National Databank at 10 O2 stores across the country It’s even easier and simpler for people in need to get 20GB of fre...

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Chris_K by Former Staff
  • 1951 Views
  • 3 replies
  • 3 kudos

12 Days of Christmas: All I want for Christmas is...

Hi everyone! Day 2 of our 12 days of Christmas celebration is here! Santa has kindly gifted us with some £15 Amazon vouchers which we'll be giving out to one random participant from each of the 12 Christmas topics!! We'll announce the winners in the ...

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Martin-O2 by Former Staff
  • 12161 Views
  • 40 replies
  • 1 kudos

Community Recap: November 2022

Hello everyone! It’s December already ‌ Christmas 2022 on the O2 Community ‌ has just kicked off so we’re looking forward to a month of fun taking us right into the New Year. November was a quiet month but you all kept up with some great activities a...

Breanna by Former Staff
  • 819 Views
  • 1 replies
  • 0 kudos

Community Rewards: October 2022

Hi everyone, Halloween and our very own halloweek are past us now and with that I bring you another rewards post! Every month we reward members who have been extra helpful in the O2 community, those who took their time to participate on the community...

RafaC by Former Staff
  • 5216 Views
  • 29 replies
  • 1 kudos

Pay As You Go: Introducing "Rolling Plans"

It's an exciting day. Today we're launching "Rolling Plans", a new Pay As You Go tariff that offers a new, contract-free way for customers to stay connected flexibly and minimise the need for manual top-ups. More info on Rolling Plans O2 Rolling Plan...

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Chris_K by Former Staff
  • 14158 Views
  • 34 replies
  • 0 kudos

Update RE: Priority & Peter Kay

Morning everyone. We understand many of our customers are having issues loading the Priority app or Website to secure Peter Kay tickets today. Please see our latest statement on this below. We’re seeing unprecedented demand for Peter Kay tickets, we ...

Chris_K by Former Staff
  • 10785 Views
  • 23 replies
  • 1 kudos

Future O2 products & services. Get involved!

Hey everyone . On the O2 Community, we regularly connect members with teams at O2 to help test new/existing products and services. The feedback, comments and ideas that are shared by members have a huge impact on our decision making. Want to get invo...

Future-O2.jpg
Martin-O2 by Former Staff
  • 16853 Views
  • 7 replies
  • 1 kudos

Community Recap: October 2022

Hello everyone! It’s November already. Yes, it’s November ALREADY. The clocks have changed, the Hallo has weened and before you know it, it’s going to be Christmas. Anyone looking forward to some properly chilly autumn weather? October was a fun mont...

RafaC by Former Staff
  • 3209 Views
  • 8 replies
  • 1 kudos

Nothing Phone (1). It's here. Order now on O2.

We're super excited to be able to offer our customers the chance to order the brand new Nothing Phone (1) from only £24.20* a month (£10 upfront, 3GB data).Available in Black or White, the Phone (1) design brings joy back to smartphones. Nothing OS r...

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Chris_K by Former Staff
  • 10259 Views
  • 13 replies
  • 3 kudos

Community Rewards: September 2022

Hi everyone, Autumn and the chillier weather that comes along with it are already upon us so let's mellow ourselves up a little bit with a new community rewards post! Every month we reward members who have been extra helpful in the O2 community, thos...

RafaC by Former Staff
  • 7857 Views
  • 32 replies
  • 4 kudos