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Forum Posts

Recalling our O2 Original 45W and 20W plugs

Hello folks PLEASE READ the below, especially if you’ve purchased an O2 Original 45W or 20W plug in the past, as these products have now been recalled More details can be seen below, including what happens next if you're an impacted customer What’s h...

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Dave-O2 by Community Manager
  • 1516 Views
  • 2 replies
  • 0 kudos

O2 System Updates – 360

Hello everyone, Last year we shared this update around some changes that we’re making to our systems. Since then, we have started the process of migrating customers onto our new platform and this will continue in batches throughout 2023. The aim of t...

ColinO2 by O2 Social Media Team
  • 24462 Views
  • 83 replies
  • 4 kudos

Future O2 products & services. Get involved!

Hey everyone . On the O2 Community, we regularly connect members with teams at O2 to help test new/existing products and services. The feedback, comments and ideas that are shared by members have a huge impact on our decision making. Want to get invo...

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Martin-O2 by Former Staff
  • 16871 Views
  • 7 replies
  • 1 kudos

Phishing, Smishing & Scams. Latest info & advice.

DECEMBER 2022 UPDATE - Christmas Scammers Jingle bell, jingle bell, jingle bell rock, scam texts chime and we see a rise in crime, fraudsters advancing and enhancing, so we need to beware, we don’t want them to ruin your Christmas cheer. During the f...

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Chris_K by Former Staff
  • 51451 Views
  • 52 replies
  • 5 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Former Staff
  • 279494 Views
  • 3212 replies
  • 12 kudos

Samsung Unpacked - 1st Feb 2023 @ 6pm

Hey all, Some of you may be aware already, but Samsung will be hosting their annual Unpacked event tomorrow, kicking off at 6pm UK time and you can watch it here. As always we have no official information, but we're buzzing for what Samsung may have ...

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Chris_K by Former Staff
  • 1783 Views
  • 8 replies
  • 0 kudos

Virgin Mobile customers begin move to O2 Plans

Hi everyone, Virgin Media O2 will be giving millions of its customers more data and extra benefits this year as it begins moving all Virgin Mobile customers over to O2’s range of plans. From February, the company will start sending communications to ...

Martin-O2 by Former Staff
  • 3060 Views
  • 12 replies
  • 0 kudos

O2 Roam Freely Lounge - Depart from LGW in style

O2 eliminates the stress of travel this summer with the ‘O2 Roam Freely Lounge’ - a limited-edition holiday haven at Gatwick Airport O2 today launches the latest chapter in its ‘Roam Freely’ campaign with a one off limited-edition airport lounge spac...

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Chris_K by Former Staff
  • 7937 Views
  • 5 replies
  • 0 kudos

Amazon Prime joins O2 Extras + Christmas Offers!

Hey everyone, We’ve got some exciting news to share this week, as well as a reminder on some of our fantastic Christmas deals and offers. Firstly if you’re not familiar with O2 Extras, it’s a way for you to get a little extra, on us. When you take ou...

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Chris_K by Former Staff
  • 1769 Views
  • 5 replies
  • 0 kudos

Community Rewards: November 2022

Can you believe that it's December already? Not only does that mean it's time for ‌ Christmas 2022 on the O2 Community ‌, but also time for another rewards post! Every month we reward members who have been extra helpful in the O2 community, those who...

Breanna by Former Staff
  • 4079 Views
  • 25 replies
  • 2 kudos

Community Recap: December 2022

Hello and Happy New Year! Welcome to 2023 December was thoroughly wintry and some of us even got to see a bit of snow! ‌ Christmas 2022 on the O2 Community ‌ finished off with a bang and it was great to see so many taking part and joining in on the a...

RafaC by Former Staff
  • 1133 Views
  • 3 replies
  • 0 kudos

MyO2 App Update - Direct Debits

Hey guys, We’ve got some great news to share. We’re launching a brand new capability into our MyO2 app to allow you to manage your direct debit details easily and more efficiently. You’ll be able to view and change your direct debit account details i...

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Marjo by Former Staff
  • 13391 Views
  • 17 replies
  • 1 kudos

SMS over Wifi Calling

Hey everyone. I have some fantastic news to share on a network functionality customers have been asking about for a while. We’re excited to confirm that we’re now expanding the Wifi Calling capability to also work with SMS. This means customers who a...

Chris_K by Former Staff
  • 32953 Views
  • 43 replies
  • 3 kudos

iPhone 14 & Apple Watch - Megathread

If your iPhone order is taking longer to arrive than expected, please see our update here regarding the ongoing global supply chain issues currently being experienced by Apple. iPhone 14 We're pleased to confirm Apple’s latest iPhone family - iPhone ...

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Chris_K by Former Staff
  • 57002 Views
  • 181 replies
  • 0 kudos

Community rewards March & April 2021

Hey everyone, I'm happy to announce that it's now time for the April community rewards! In addition we have also been able to make the necessary calculations for the March rewards so if you qualified for either the March or April rewards you have bee...

Martin-O2 by Former Staff
  • 8941 Views
  • 38 replies
  • 0 kudos