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eSIM - Now available on O2

Chris_K
O2 Social Media Team
O2 Social Media Team
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UPDATE 24 Sep '20: 5G eSIM has now launched on O2. You'll need a 5G and eSIM compatible device.

O2 is excited to announce that customers can use eSIM technology on the iPhone 11, 11 Pro and 11 Pro Max, as well as the iPhone XS, XS Max, XR and the Google Pixel 3 and 3XL from 19 September 2019.

O2 customers need only pop into their local store or call customer services to request a new eSIM pack. You can then download an eSIM profile and swap your current plastic SIM card over to your new eSIM profile following the normal SIM swap process.

Customers will still have the option to use a traditional plastic SIM card should they wish.

We have a dedicated eSIM help & support page here, with many Q&A's.

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gmarkj
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The only smart watches that o2 currently support for calling are the Apple ones, and a couple of Samsung Galaxy watches.
We ask about updates but they are few and far between...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Gege_744
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Hi dears, 

Wondering how to get an Esim from O2 now that shops are closed? 

Thanks slight_smile 

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MI5
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@Gege_744 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Gege_744
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Thank you so much!!!   I'm going to try this tomorrow. 

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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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GuardianAngel
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B4 we criticise O2 4being last 2 the table, we all know about 'The Hare & Tortoise' race. Look what happened there.lol...

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