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Level 1: Joiner
Posts: 5
Registered: ‎23-09-2019

Re: eSIM - Now available on O2

I tried to order an esim today and was told by customer services that it's not available yet and they have no ability to order me one....

 

It'd be better if there was a unified approach or ability to order this piece of card from within your account!

Posts: 88,176
Topics: 532
Registered: ‎04-04-2012

Re: eSIM - Now available on O2

Just go in store. They have packs available.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎14-09-2019

Re: eSIM - Now available on O2

Use chat on o2 that’s what I used and got the esim next day if you can’t get to a shop. All they ask is the make of phone to make sure it’s compatible with esim and normal security questions.
Level 1: Joiner
Posts: 1
Registered: ‎18-12-2015

Re: O2 announces eSIM


@Chris_K wrote:

@Hallam wrote:

I am looking to get a Samsung 46mm silver watch but I have been told that o2 doesn’t support esim for this could you tell me when this will be 


Hi @Hallam - we do support eSIM and as you can see, we are rolling this out to more devices very soon, but we don't currently sell any eSIM versions of the Samsung Watches, or have support for them yet. If or when we support this or add further eSIM support, we'll let everyone know.


@adamjhodson wrote:

Do we have an exact date on this yet? 


Not yet @adamjhodson but soon as there's any news on this, i'll update this thread to let everyone know Smiley Happy


 

@Chris_KI am also interested in the Samsung Watch 46mm 4G. Can you confirm if O2 are actively planning on releasing the 4G version of this watch now that eSIM support is available or is this still an unknown? If there is nothing solid known then I'll probably be forced to switch my phone to EE in order to get this 4G watch which I'd prefer not to do since I've been with O2 since 2003. Thanks Richard.

O2 Social Media Team
Posts: 1,270
Registered: ‎27-11-2013

Re: O2 announces eSIM


@laxity wrote:
@Chris_KI am also interested in the Samsung Watch 46mm 4G. Can you confirm if O2 are actively planning on releasing the 4G version of this watch now that eSIM support is available or is this still an unknown? If there is nothing solid known then I'll probably be forced to switch my phone to EE in order to get this 4G watch which I'd prefer not to do since I've been with O2 since 2003. Thanks Richard.

Hi Richard,

I'm afraid it's an unknown. I regularly receive updates when we're ranging new devices or products and though very often much of it isn't something I can share here (contractual reasons, NDA's etc), it doesn't look like ranging the 4G version of the Samsung Watch is something we currently have planned. That's not to say we won't have it at some point in the future, but for now, it doesn't look like it's something we'll be ranging at least in the immediate future I'm afraid.

I do apologise this maybe isn't what you wanted to hear, but I wouldn't want to 'string you along' with any false promises - if that ultimately means you'll need to switch networks, we'd hate to see you go but I do recognise customers need to go with what's right for them

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Level 1: Joiner
Posts: 1
Registered: ‎11-11-2019

Re: eSIM - Now available on O2

When will e sim be available on Samsung devices