Welcome to our new look community!

[Martin-O2]

Hey everyone, 

Unless you're very new to the community you've likely noticed a few changes to how the forum looks this morning. As we announced yesterday the O2 community has been upgraded! In addition to the new look there are several new features, some requested and a few new ones for good measure. 😄

New home page 

Starting at the top we have a new integrated header for the community. The new header contains some useful links. On the left side you have a link to the main O2 site. 

You then have links to the O2 shop page > O2 help and support page > My O2 and your shop basket.

On the right of these links you will see your community notifications > private messages and your profile picture.

Clicking on your profile picture will bring up a drop down menu which contains the following... 

Directly below the header you will find the new community navigation! The community categories are listed here and if you hover over you will see a drop down of the different boards. 

The next level down is the community search bar and your latests stats and notifications! 

Below this is our new featured content widget. This is similar to Latest News section on the old home page but is in a much more prominent place than before. 

Next is the new trending topics section which is a live feed of the most popular conversations happening in real time! 

Below to trending topics you will see the familiar Community Activity where you can see the latest topics and filter them by most recent > most viewed > most commented and most liked. 

Down at the bottom of the home page you will see a feed that highlights the most recent guides and reviews. If you hit the View All button it will take you to the guides and reviews category. 

Finally the familiar community stats can be found at the very bottom of the page. 

New private messaging interface

We also have a brand new private message system which will display your message conversations in a threaded view so no more going back and forth between your inbox and outbox. Please note: Only messages exchanged after the upgrade goes live will be in the threaded view. 

Solution highlight 

The next new feature to talk about is floated solutions. When a solution is picked on a thread it will be highlighted at the top of the discussion for easy viewing. The solution will still be in it's proper position down the chain of messages. 

The new version has an updated text editor box for topics, replies and private messages. 

Please have a good look around the new community and let us know any feedback, questions or issues in the comments below! 

Issue log and updates: 

Text font and formatting - Fixed. To correct this please clear the cache on your bowser 

Signature cut off - Fixed. The hight of the signature box has been increased. 

Continuity problem on long topics - Fixed. This was an admin setting that has now been turned off 

Guide and review boards formatting issues - Fixed. We now have a tiled view for guides and reviews. 

Topics on the board level not sorting by most recent post -Fixed. The topics will now sort at the board level by most recent reply. 

Image gallery missing from profile page - Fixed. You can now find your image gallery on your profile page and the public image gallery of other members on their profile page. 

Increase emoji size - Fixed. The size of the emoji's in posts and messaging has now been increased. 

Add friends from member profile -Fixed. Add and remove friend has been added to profile pages. 

Missing options in text editor on mobile view (video link, quote and emoji’s) - Fixed. Quotes and emoji's have been added to the mobile view text editor. Adding videos is not currently supported however this will be added in a future platform upgrade. 

Adding unanswered topics to homepage dropdown - Fixed. A widget for unread posts has been added to the home page. 

Guide links not working - Fixed. Guide links now take you directly to the guide page. 

Adding post count and views to replies - Fixed. Post count and views have now been added.

Errors in footer formatting - Fixed. We have now corrected all of the errors.

Topic first post is displayed on all pages of replies - Fixed. Now the OP is only visible on the first page of the thread.

Spell checker in text editor  - In progress. We have 2 different options for the spell checker. Inline, realtime or with the old style click to check for misspelled words. We'll decide this at a later date. 

Spell checker change from US English to UK English - Investigating

Your own posts showing in the unread message page - Investigating 

Clicking an unread message takes you to different unread message then highlighted - Investigating

Using male/female emoji’s adds extra emoji’s - Investigating

Quoting options - Closed. Unfortunately there is only one way of quoting on the current platform design.

Guides and Reviews slow loading times - Closed. There was no issue found in the loading times of guides and reviews.

“View all” for posts and replies option on member profile - Closed. Unfortunately this option cannot be added to the member profile. 

Cant see if sent messages have been read - Closed. Unfortunately this feature cannot be added to the new messaging system. 

[gmarkj]

Just to add - this will only work for the browser while I keep it open - I have settings to clear cookies on close.

I do this because of the issues between the main o2 site and the community (logging in to 1 causes issues with the other).

So I get the survey pop up every day...

[Cleoriff]

I have

Completed the survey

Pressed No Thanks

Also just closed it down using the cross at the top.

Now I'm so sick of it, as it's been going on for months (on my site) I just angrily smash my finger on the X hoping it will get the message. It never does!😫

When you see it every day on every post, it goes beyond a joke @Martin-O2 

[Martin-O2]

Thanks @gmarkj I'm doing some testing around the cookies now but even if they are declined I would only expect to see the survey popup once at the start of a session and not as second time if declined during your time on the community. The fact it's popping up on new pages even though it's been declined is an issue. 

@Cleoriff We're trying to get this sorted ASAP as it's not a good experience for community members and users. What's your situation with the community cookies? Did you accept or decline? You use Firefox right? If so can you check your security settings and let me know if they are on standard, or strict. Thanks! 

[Mi-Amigo]

@Martin-O2 

When survey pop-up appears, I always click decline. When survey reappears during time on forum, click X to shut it down without bothering with options. I find it annoying and wonder whether this survey pop-up 

puts new members off.   

[Martin-O2]

Thanks @Mi-Amigo! Same question about the community cookies status. Did you accept or decline it? Image below. 😉

If you rejected or don't remember then please try deleting your cookies and logging back into the community. You should then see the cookie banner and accept. 

From my testing accepting the cookies should prevent the banner from popping up constantly. This will help you out in the short term whilst the team investigate what's causing the popup to happen even if the survey is declined. 

[Mi-Amigo]

@Martin-O2 

I accept cookies when I sign in and/or if message appears.

[Anonymous]

The trouble with the cookie acceptance for this site is; that it uses analytic cookies, and there is no way in O2's cookie preferences to stop them (Or there wasn't the last time I checked)  So if you have analytic cookies disabled in your browser, as I do (For me windows 10 Edge) You have a conflict.

[Cleoriff]

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@Martin-O2 wrote:

Thanks @Mi-Amigo! Same question about the community cookies status. Did you accept or decline it? Image below. 😉

If you rejected or don't remember then please try deleting your cookies and logging back into the community. You should then see the cookie banner and accept. 

From my testing accepting the cookies should prevent the banner from popping up constantly. This will help you out in the short term whilst the team investigate what's causing the popup to happen even if the survey is declined. 

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Yes I've done that @Martin-O2. Hasn't changed a thing. Pop up still appearing constantly.

[pgn]

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@gmarkj wrote:

Just to add - I have settings to clear cookies on close.

I do this because of the issues between the main o2 site and the community (logging in to 1 causes issues with the other).

---

Ditto, @gmarkj. And the cookie clash results in subsequent issues getting to the "Download your bill" page - hence my Chrome zaps all O2 and O2 Community and Lithium cookie on exit (on laptop).

On mobile, I have another browser that I mainly use for getting to the Billing and Payments page.

[TallTrees]

Hi @Martin-O2 

Cleared history all cookies from pc

opened new tab for o2 and pop up "tell us what you think"  still pops

Using Edge