on โ05-08-2021 09:53 - last edited on โ25-08-2021 10:48 by TheresaV
Hey everyone,
Unless you're very new to the community you've likely noticed a few changes to how the forum looks this morning. As we announced yesterday the O2 community has been upgraded! In addition to the new look there are several new features, some requested and a few new ones for good measure. ๐
New home page
Starting at the top we have a new integrated header for the community. The new header contains some useful links. On the left side you have a link to the main O2 site.
You then have links to the O2 shop page > O2 help and support page > My O2 and your shop basket.
On the right of these links you will see your community notifications > private messages and your profile picture.
Clicking on your profile picture will bring up a drop down menu which contains the following...
Directly below the header you will find the new community navigation! The community categories are listed here and if you hover over you will see a drop down of the different boards.
The next level down is the community search bar and your latests stats and notifications!
Below this is our new featured content widget. This is similar to Latest News section on the old home page but is in a much more prominent place than before.
Next is the new trending topics section which is a live feed of the most popular conversations happening in real time!
Below to trending topics you will see the familiar Community Activity where you can see the latest topics and filter them by most recent > most viewed > most commented and most liked.
Down at the bottom of the home page you will see a feed that highlights the most recent guides and reviews. If you hit the View All button it will take you to the guides and reviews category.
Finally the familiar community stats can be found at the very bottom of the page.
New private messaging interface
We also have a brand new private message system which will display your message conversations in a threaded view so no more going back and forth between your inbox and outbox. Please note: Only messages exchanged after the upgrade goes live will be in the threaded view.
Solution highlight
The next new feature to talk about is floated solutions. When a solution is picked on a thread it will be highlighted at the top of the discussion for easy viewing. The solution will still be in it's proper position down the chain of messages.
The new version has an updated text editor box for topics, replies and private messages.
Please have a good look around the new community and let us know any feedback, questions or issues in the comments below!
Issue log and updates:
Text font and formatting - Fixed. To correct this please clear the cache on your bowser
Signature cut off - Fixed. The hight of the signature box has been increased.
Continuity problem on long topics - Fixed. This was an admin setting that has now been turned off
Guide and review boards formatting issues - Fixed. We now have a tiled view for guides and reviews.
Topics on the board level not sorting by most recent post -Fixed. The topics will now sort at the board level by most recent reply.
Image gallery missing from profile page - Fixed. You can now find your image gallery on your profile page and the public image gallery of other members on their profile page.
Increase emoji size - Fixed. The size of the emoji's in posts and messaging has now been increased.
Add friends from member profile -Fixed. Add and remove friend has been added to profile pages.
Missing options in text editor on mobile view (video link, quote and emojiโs) - Fixed. Quotes and emoji's have been added to the mobile view text editor. Adding videos is not currently supported however this will be added in a future platform upgrade.
Adding unanswered topics to homepage dropdown - Fixed. A widget for unread posts has been added to the home page.
Guide links not working - Fixed. Guide links now take you directly to the guide page.
Adding post count and views to replies - Fixed. Post count and views have now been added.
Errors in footer formatting - Fixed. We have now corrected all of the errors.
Topic first post is displayed on all pages of replies - Fixed. Now the OP is only visible on the first page of the thread.
Spell checker in text editor - In progress. We have 2 different options for the spell checker. Inline, realtime or with the old style click to check for misspelled words. We'll decide this at a later date.
Spell checker change from US English to UK English - Investigating
Your own posts showing in the unread message page - Investigating
Clicking an unread message takes you to different unread message then highlighted - Investigating
Using male/female emojiโs adds extra emojiโs - Investigating
Quoting options - Closed. Unfortunately there is only one way of quoting on the current platform design.
Guides and Reviews slow loading times - Closed. There was no issue found in the loading times of guides and reviews.
โView allโ for posts and replies option on member profile - Closed. Unfortunately this option cannot be added to the member profile.
Cant see if sent messages have been read - Closed. Unfortunately this feature cannot be added to the new messaging system.
โ COVID-19 support - Help and support from O2 during the lockdown
โ Access for You: Registration - Find out how to register for our Access for You service.
โ Just joined the community or thinking of registering? Check out this handy starter guide!
โ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on โ16-08-2021 12:28
Hi @Mi-Amigo,
Thanks for your comment and apologies for not having an update for you yet. We are still working on the issue to make sure that the OP will only ever appear on the first page of the thread. Please bear with us for a little longer while we work on fixing this.
Thank you ๐
โ COVID-19 support - Help and support from O2 during the lockdown
โ Access for You: Registration - Find out how to register for our Access for You service.
โ Just joined the community or thinking of registering? Check out this handy starter guide!
โ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on โ16-08-2021 12:35
on โ16-08-2021 12:35
@TheresaV wrote:Hi @Mi-Amigo,
Thanks for your comment and apologies for not having an update for you yet. We are still working on the issue to make sure that the OP will only ever appear on the first page of the thread. Please bear with us for a little longer while we work on fixing this.
Thank you ๐
Thank you @TheresaV for your reply.
Just to be absolutely clear, does this mean that the problem with @Martin-O2 posted so-called fix, in which he wrote
Topic first post is displayed on all pages of replies - Fixed. Now the OP is only displayed when you first land on a thread from a board, mention or unread post.
is NOT acceptable and that the whole of the issue will be corrected so OP does NOT appear at the top of each page - no matter how - tag, notification, unread post etc - a member goes on to a thread ?
This fix cannot come soon enough for us, the regular users of the Community and trust it has top priority.
Thanks again. Your swift reply is much appreciated.
on โ16-08-2021 14:09
on โ16-08-2021 14:09
on โ16-08-2021 15:19
Hi again @Mi-Amigo,
Correct. We are currently working on changing it, so that the OP will only be shown on the first page which will help avoid confusion when switching between threads as well as pages. I will change the status it in Martin's issue log and update you once this has been amended ๐
โ COVID-19 support - Help and support from O2 during the lockdown
โ Access for You: Registration - Find out how to register for our Access for You service.
โ Just joined the community or thinking of registering? Check out this handy starter guide!
โ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
โ16-08-2021 17:28 - edited โ16-08-2021 17:59
โ16-08-2021 17:28 - edited โ16-08-2021 17:59
@TheresaV wrote:Hi again @Mi-Amigo,
Correct. We are currently working on changing it, so that the OP will only be shown on the first page which will help avoid confusion when switching between threads as well as pages. I will change the status it in Martin's issue log and update you once this has been amended ๐
Thank you @TheresaV for confirming that this change which we wanted from the start is being worked on.
As you said, the change - so the OP will only appear on the first page - will help avoid the confusion.
It is good to know that, in this case, our opinions have been listened to and acted upon.
โ17-08-2021 07:45 - edited โ17-08-2021 07:50
โ17-08-2021 07:45 - edited โ17-08-2021 07:50
And another thread ekes out a mobile viewing bugbear, so I thought I'd drop the "Share" link here, so the gripes are all in one thread... ๐คจ
Re: Word Hunt Diamond to return tomorrow - Tues 17 Aug 2021 https://community.o2.co.uk/t5/Off-Topic/Word-Hunt-Diamond-to-return-tomorrow-Tues-17-Aug-2021/td-p/1...
Which, of course, drops me in the thread nowhere near my post, so:
โ(note, @jonsie, no lurid neon yellow ๐คฃ)
on โ17-08-2021 07:58
on โ17-08-2021 07:58
@pgn wrote:And another thread ekes out a mobile viewing bugbear, so I thought I'd drop the "Share" link here, so the gripes are all in one thread... ๐คจ
Re: Word Hunt Diamond to return tomorrow - Tues 17 Aug 2021 https://community.o2.co.uk/t5/Off-Topic/Word-Hunt-Diamond-to-return-tomorrow-Tues-17-Aug-2021/td-p/1...
Which, of course, drops me in the thread nowhere near my post, so:
โ(note, @jonsie, no lurid neon yellow ๐คฃ)
I don't understand what you mean @pgn? I followed that post above with another comment. So why was it a problem?
Veritas Numquam Perit
on โ17-08-2021 08:01
on โ17-08-2021 08:01
@TheresaV wrote:Thanks for raising the issue with the guides @pgn, we will have the load time investigated. With regards to the images, the image currently used is the default image we set for now. However, we are working on gathering a set of images that can be used for different guides and are more relevant to the guide's individual content.
๐
Hi @TheresaV - actually, the Reviews are now all pretty snappy - slow Fri and Sat, perhaps issue is now addressed, or I tried at a time when maintenance was in-flight.
A random click of 6 reviews yesterday showed no more long wait ๐
โ17-08-2021 08:06 - edited โ17-08-2021 08:09
โ17-08-2021 08:06 - edited โ17-08-2021 08:09
'Scroll to end of page' and scroll back three to get to the box where you can type - it's a scrollfest with the big blue footer, the "Useful links" and the "Related content" that hang below the "Reply here" box, @Cleoriff.
Mobile or (probably) iPad/tablet bugbear only, not PC or laptop.
on โ17-08-2021 08:11
on โ17-08-2021 08:11
So it is. PC only for me then.
Veritas Numquam Perit