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Hey everyone,
Unless you're very new to the community you've likely noticed a few changes to how the forum looks this morning. As we announced yesterday the O2 community has been upgraded! In addition to the new look there are several new features, some requested and a few new ones for good measure. 😄
New home page
Starting at the top we have a new integrated header for the community. The new header contains some useful links. On the left side you have a link to the main O2 site.
You then have links to the O2 shop page > O2 help and support page > My O2 and your shop basket.
On the right of these links you will see your community notifications > private messages and your profile picture.
Clicking on your profile picture will bring up a drop down menu which contains the following...
Directly below the header you will find the new community navigation! The community categories are listed here and if you hover over you will see a drop down of the different boards.
The next level down is the community search bar and your latests stats and notifications!
Below this is our new featured content widget. This is similar to Latest News section on the old home page but is in a much more prominent place than before.
Next is the new trending topics section which is a live feed of the most popular conversations happening in real time!
Below to trending topics you will see the familiar Community Activity where you can see the latest topics and filter them by most recent > most viewed > most commented and most liked.
Down at the bottom of the home page you will see a feed that highlights the most recent guides and reviews. If you hit the View All button it will take you to the guides and reviews category.
Finally the familiar community stats can be found at the very bottom of the page.
New private messaging interface
We also have a brand new private message system which will display your message conversations in a threaded view so no more going back and forth between your inbox and outbox. Please note: Only messages exchanged after the upgrade goes live will be in the threaded view.
Solution highlight
The next new feature to talk about is floated solutions. When a solution is picked on a thread it will be highlighted at the top of the discussion for easy viewing. The solution will still be in it's proper position down the chain of messages.
The new version has an updated text editor box for topics, replies and private messages.
Please have a good look around the new community and let us know any feedback, questions or issues in the comments below!
Issue log and updates:
Text font and formatting - Fixed. To correct this please clear the cache on your bowser
Signature cut off - Fixed. The hight of the signature box has been increased.
Continuity problem on long topics - Fixed. This was an admin setting that has now been turned off
Guide and review boards formatting issues - Fixed. We now have a tiled view for guides and reviews.
Topics on the board level not sorting by most recent post -Fixed. The topics will now sort at the board level by most recent reply.
Image gallery missing from profile page - Fixed. You can now find your image gallery on your profile page and the public image gallery of other members on their profile page.
Increase emoji size - Fixed. The size of the emoji's in posts and messaging has now been increased.
Add friends from member profile -Fixed. Add and remove friend has been added to profile pages.
Missing options in text editor on mobile view (video link, quote and emoji’s) - Fixed. Quotes and emoji's have been added to the mobile view text editor. Adding videos is not currently supported however this will be added in a future platform upgrade.
Adding unanswered topics to homepage dropdown - Fixed. A widget for unread posts has been added to the home page.
Guide links not working - Fixed. Guide links now take you directly to the guide page.
Adding post count and views to replies - Fixed. Post count and views have now been added.
Errors in footer formatting - Fixed. We have now corrected all of the errors.
Topic first post is displayed on all pages of replies - Fixed. Now the OP is only visible on the first page of the thread.
Spell checker in text editor - In progress. We have 2 different options for the spell checker. Inline, realtime or with the old style click to check for misspelled words. We'll decide this at a later date.
Spell checker change from US English to UK English - Investigating
Your own posts showing in the unread message page - Investigating
Clicking an unread message takes you to different unread message then highlighted - Investigating
Using male/female emoji’s adds extra emoji’s - Investigating
Quoting options - Closed. Unfortunately there is only one way of quoting on the current platform design.
Guides and Reviews slow loading times - Closed. There was no issue found in the loading times of guides and reviews.
“View all” for posts and replies option on member profile - Closed. Unfortunately this option cannot be added to the member profile.
Cant see if sent messages have been read - Closed. Unfortunately this feature cannot be added to the new messaging system.
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Don't twist my words @Anonymous. I never said I didn't want to thank them, I said I'm grateful for the things which have been fixed. When everything faulty is fixed completely then I am happy to thank the managers AND the IT team who are working hard in the background to sort out the forum. Until then, I'll carry on fault finding (along with others) to rectify the issues which are stopping the forum working as it should. If we are to give the best service to the members who post here looking for help then we need a fully functioning forum.
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@Anonymous
If I am one of those who you accuse of "foot stomping", I really don`t care what label you choose to use.
What I do care about is a Community which so many members have difficulties with, due to the changes, which were introduced without sufficient notice, and were plagued by problems from the off-set - all of which were brought to the attention of the Community Managers by us, the regular users of the Community boards, within hours of the New Look going live.
Without the so-called "foot stomping", we would still be waiting for the issues to be addressed, but, as some issues have only been partly solved, then I see no reason for not continuing to bring these to the attention of the Community Managers so they can be reported and sorted.
The alternative would be to sit back and accept the changes and see the Community, its membership, and use by the regulars decline until eventually it becomes a shadow of its former self - something which I for one am not prepared to do.
As for thanking the Community Managers, a look through the posts on this thread will show that on more than one occasion I and others have actually thanked Martin for his help in solving some of the problems.
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Enjoy your bike ride @Anonymous but just a final comment from me.
Your first comment made no mention that it was YOU who was doing the footstomping. You said and I quote 'There's a lot of foot stomping going off on here recently'. (Not you but inferring others)
My response was in respect of that comment.
You chose to thank the managers, which is absolutely your right. I chose to thank the people who have spent hours trouble shooting, fault finding and assisting the managers identify the multiple issues WE have found wrong or problematic with the forum. The list Martin has compiled came from us, not the managers. This is fed back to the IT team who aim to correct the problems we have identified.
Just for info, I have, via PM, thanked @Martin-O2 and @TheresaV for their help sorting out two forum problems relating to me and no-one else.
On that note and because I have no intention of taking this further on this thread, we'll just agree to differ.
I'm off for a siesta. 
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I remember when Khorus first took over from Lithium
All the regulars (probably a dozen at the time) were given exclusive access by way of a different log in before the change went live
A list was compiled by us of issues found
Most were fixed before the launch....
#justsayin'
- 126402 Posts
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@jonsie wrote:I remember when Khorus first took over from Lithium
All the regulars (probably a dozen at the time) were given exclusive access by way of a different log in before the change went live
A list was compiled by us of issues found
Most were fixed before the launch....
#justsayin'
Was that in the days of 'Superusers' @jonsie?
Before my time but I'd heard of it.
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Yes @Cleoriff
We weren't best pleased when we were 'demoted' again!
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As I browsed some of the Guides section earlier, hunting for something, it struck me that many guides have a standard picture of what looks like a marketing team casual discussion group gesturing with their hands:
Any Guide that has a picture in it is shown with that picture instead - and where a guide has lots of pictures in it, it seems to be the most recently-loaded pic that is used.
Just wondered if the default image, where a Community guide has no image or picture in it, could be changed to something more akin to a Guide, or How-To?
Here's what the Guides section looks like today - lots of hands everywhere:
What's wrong with a simple picture, like one of these?
Not a high-priority thing, but a nice touch, perhaps?
