Welcome to our new look community!

[Martin-O2]

Hey everyone, 

Unless you're very new to the community you've likely noticed a few changes to how the forum looks this morning. As we announced yesterday the O2 community has been upgraded! In addition to the new look there are several new features, some requested and a few new ones for good measure. 😄

New home page 

Starting at the top we have a new integrated header for the community. The new header contains some useful links. On the left side you have a link to the main O2 site. 

You then have links to the O2 shop page > O2 help and support page > My O2 and your shop basket.

On the right of these links you will see your community notifications > private messages and your profile picture.

Clicking on your profile picture will bring up a drop down menu which contains the following... 

Directly below the header you will find the new community navigation! The community categories are listed here and if you hover over you will see a drop down of the different boards. 

The next level down is the community search bar and your latests stats and notifications! 

Below this is our new featured content widget. This is similar to Latest News section on the old home page but is in a much more prominent place than before. 

Next is the new trending topics section which is a live feed of the most popular conversations happening in real time! 

Below to trending topics you will see the familiar Community Activity where you can see the latest topics and filter them by most recent > most viewed > most commented and most liked. 

Down at the bottom of the home page you will see a feed that highlights the most recent guides and reviews. If you hit the View All button it will take you to the guides and reviews category. 

Finally the familiar community stats can be found at the very bottom of the page. 

New private messaging interface

We also have a brand new private message system which will display your message conversations in a threaded view so no more going back and forth between your inbox and outbox. Please note: Only messages exchanged after the upgrade goes live will be in the threaded view. 

Solution highlight 

The next new feature to talk about is floated solutions. When a solution is picked on a thread it will be highlighted at the top of the discussion for easy viewing. The solution will still be in it's proper position down the chain of messages. 

The new version has an updated text editor box for topics, replies and private messages. 

Please have a good look around the new community and let us know any feedback, questions or issues in the comments below! 

Issue log and updates: 

Text font and formatting - Fixed. To correct this please clear the cache on your bowser 

Signature cut off - Fixed. The hight of the signature box has been increased. 

Continuity problem on long topics - Fixed. This was an admin setting that has now been turned off 

Guide and review boards formatting issues - Fixed. We now have a tiled view for guides and reviews. 

Topics on the board level not sorting by most recent post -Fixed. The topics will now sort at the board level by most recent reply. 

Image gallery missing from profile page - Fixed. You can now find your image gallery on your profile page and the public image gallery of other members on their profile page. 

Increase emoji size - Fixed. The size of the emoji's in posts and messaging has now been increased. 

Add friends from member profile -Fixed. Add and remove friend has been added to profile pages. 

Missing options in text editor on mobile view (video link, quote and emoji’s) - Fixed. Quotes and emoji's have been added to the mobile view text editor. Adding videos is not currently supported however this will be added in a future platform upgrade. 

Adding unanswered topics to homepage dropdown - Fixed. A widget for unread posts has been added to the home page. 

Guide links not working - Fixed. Guide links now take you directly to the guide page. 

Adding post count and views to replies - Fixed. Post count and views have now been added.

Errors in footer formatting - Fixed. We have now corrected all of the errors.

Topic first post is displayed on all pages of replies - Fixed. Now the OP is only visible on the first page of the thread.

Spell checker in text editor  - In progress. We have 2 different options for the spell checker. Inline, realtime or with the old style click to check for misspelled words. We'll decide this at a later date. 

Spell checker change from US English to UK English - Investigating

Your own posts showing in the unread message page - Investigating 

Clicking an unread message takes you to different unread message then highlighted - Investigating

Using male/female emoji’s adds extra emoji’s - Investigating

Quoting options - Closed. Unfortunately there is only one way of quoting on the current platform design.

Guides and Reviews slow loading times - Closed. There was no issue found in the loading times of guides and reviews.

“View all” for posts and replies option on member profile - Closed. Unfortunately this option cannot be added to the member profile. 

Cant see if sent messages have been read - Closed. Unfortunately this feature cannot be added to the new messaging system. 

[Cleoriff]

@Martin-O2One question now from me. How far have we got in sorting out the first post appearing at the top of each new page? Take this thread for instance, every new page we have that extremely long explanation from you, about the new look community. It happens on every long thread, Weather, Word Association, Formula 1, Virtual lounge etc. We couldn't run the WHD today as @Mi-Amigo's opening spiel would appear on every page and throw the whole quiz out of sync.

|It's off putting and stops you wanting to post. If the IT guys can't see this is a major problem, then they really need a kick up the ass!!

[MI5]

and your own posts appearing in unread every time you answer a question..................

[Cleoriff]

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@MI5 wrote:

and your own posts appearing in unread every time you answer a question..................

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Yes, taking you halfway down the damn page before you can find one which hasn't been answered.

[Martin-O2]

No problem at all @Mi-Amigo. It might have been something you changed ages ago but didn't have any affect on the old version. There are default settings for the whole community that can be overridden in your personal settings for you only. It's been returned to the default state now so you shouldn't experience any further issues with the reply ordering. 🙂

@Cleoriff, @MI5 Unfortunately I don't have time scales for when the issues are going to be resolved but please keep an eye on the issue log at the bottom of the OP on this thread. I've updated the log so they are ordered by Fixed > In progress > investigating > closed to make it easier to follow. 

I'll post it below in this message but the list in my OP will be the one that is kept up to date. 

Issue log and updates: 

Text font and formatting - Fixed. To correct this please clear the cache on your bowser 

Signature cut off - Fixed. The hight of the signature box has been increased. 

Continuity problem on long topics - Fixed. This was an admin setting that has now been turned off 

Guide and review boards formatting issues - Fixed. We now have a tiled view for guides and reviews. 

Topic first post is displayed on all pages of replies - In progress. The first post will only be displayed on page one. 

Guide links not working - In progress. We're working to get the guide links taking you directly to the guide page. 

Your own posts showing in the unread message page - Investigating 

Clicking an unread message takes you to different unread message then highlighted - Investigating

Topics on the board level not sorting by most recent post - Investigating

Image gallery missing from profile page -  Investigating

Spell checker in text editor  - Investigating

Increase emoji size - Investigating

Add friends from member profile - Investigating

Missing options in text editor on mobile view (video link, quote and emoji’s) - Investigating

“View all” for posts and replies option on member profile - Investigating

Using male/female emoji’s adds extra emoji’s - Investigating

Errors in footer formatting - Investigating

Adding unanswered topics to homepage dropdown - Investigating

Adding post count and views to replies - Investigating

Cant see if sent messages have been read - Closed. Unfortunately this feature cannot be added to the new messaging system. 

[BobM]

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@Martin-O2 wrote:

No problem at all @Mi-Amigo. It might have been something you changed ages ago but didn't have any affect on the old version. There are default settings for the whole community that can be overridden in your personal settings for you only. It's been returned to the default state now so you shouldn't experience any further issues with the reply ordering. 🙂

@Martin-O2  I actually checked my settings the day of the change and noticed one of mine was not set to default.  Wasn't happy with the post order or the layout so went to ....

Settings > Preferences > Display Settings.  The "Format for Displaying Posts" was not on default.  I'd never changed this in the past so other people's may be affected too.  Much better since changing it myself.

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[pgn]

Strange, @Mi-Amigo - my "Settings > Preferences > Display Settings, Format for Displaying Posts" was not on default either.

Not sure what difference putting it to "Default" does yet...

Other settings are at what would be Default but are not shown as being at Default, weirdly - and "Reset" button changes nada, nuffink...

 

[Cleoriff]

just checking this..last post I tried I got this

Not a happy bunny me..... Anyway its posted this time!!

[BobM]

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@BobM wrote:

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@Martin-O2 wrote:

No problem at all @Mi-Amigo. It might have been something you changed ages ago but didn't have any affect on the old version. There are default settings for the whole community that can be overridden in your personal settings for you only. It's been returned to the default state now so you shouldn't experience any further issues with the reply ordering. 🙂

@Martin-O2  I actually checked my settings the day of the change and noticed one of mine was not set to default.  Wasn't happy with the post order or the layout so went to ....

Settings > Preferences > Display Settings.  The "Format for Displaying Posts" was not on default.  I'd never changed this in the past so other people's may be affected too.  Much better since changing it myself.

@Martin-O2 @pgn @Mi-Amigo  Further to the above I meant to say my "Threaded Layout Settings" were not set to default either.  I also changed that to default at the same time and had never been set that way by myself.

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[jonsie]

Apart from all the niggles I quite like the new look

This is the 4th 'new design' I've experienced on here and I don't remember a change that has had such a poor impact for members

[Martin-O2]

Thanks @BobM and @pgn for the feedback on the settings. I'll review a selection of member profiles to make sure things are correct but as long as you're seeing threads in a linear view and not the indented threaded view then your display settings are correct. 😉

I'm glad you like the new look overall @jonsie 😊Once we have all the kinks ironed out we'll be in pretty good shape. I know that the impact has been bigger then previous changes but at the same time this is the biggest upgrade to the entire platform we've had in a long time and I think that once the problems that have been reported and logged in this thread have been sorted the community will be much better. for it!