Welcome to our new look community!

[Martin-O2]

Hey everyone, 

Unless you're very new to the community you've likely noticed a few changes to how the forum looks this morning. As we announced yesterday the O2 community has been upgraded! In addition to the new look there are several new features, some requested and a few new ones for good measure. 😄

New home page 

Starting at the top we have a new integrated header for the community. The new header contains some useful links. On the left side you have a link to the main O2 site. 

You then have links to the O2 shop page > O2 help and support page > My O2 and your shop basket.

On the right of these links you will see your community notifications > private messages and your profile picture.

Clicking on your profile picture will bring up a drop down menu which contains the following... 

Directly below the header you will find the new community navigation! The community categories are listed here and if you hover over you will see a drop down of the different boards. 

The next level down is the community search bar and your latests stats and notifications! 

Below this is our new featured content widget. This is similar to Latest News section on the old home page but is in a much more prominent place than before. 

Next is the new trending topics section which is a live feed of the most popular conversations happening in real time! 

Below to trending topics you will see the familiar Community Activity where you can see the latest topics and filter them by most recent > most viewed > most commented and most liked. 

Down at the bottom of the home page you will see a feed that highlights the most recent guides and reviews. If you hit the View All button it will take you to the guides and reviews category. 

Finally the familiar community stats can be found at the very bottom of the page. 

New private messaging interface

We also have a brand new private message system which will display your message conversations in a threaded view so no more going back and forth between your inbox and outbox. Please note: Only messages exchanged after the upgrade goes live will be in the threaded view. 

Solution highlight 

The next new feature to talk about is floated solutions. When a solution is picked on a thread it will be highlighted at the top of the discussion for easy viewing. The solution will still be in it's proper position down the chain of messages. 

The new version has an updated text editor box for topics, replies and private messages. 

Please have a good look around the new community and let us know any feedback, questions or issues in the comments below! 

Issue log and updates: 

Text font and formatting - Fixed. To correct this please clear the cache on your bowser 

Signature cut off - Fixed. The hight of the signature box has been increased. 

Continuity problem on long topics - Fixed. This was an admin setting that has now been turned off 

Guide and review boards formatting issues - Fixed. We now have a tiled view for guides and reviews. 

Topics on the board level not sorting by most recent post -Fixed. The topics will now sort at the board level by most recent reply. 

Image gallery missing from profile page - Fixed. You can now find your image gallery on your profile page and the public image gallery of other members on their profile page. 

Increase emoji size - Fixed. The size of the emoji's in posts and messaging has now been increased. 

Add friends from member profile -Fixed. Add and remove friend has been added to profile pages. 

Missing options in text editor on mobile view (video link, quote and emoji’s) - Fixed. Quotes and emoji's have been added to the mobile view text editor. Adding videos is not currently supported however this will be added in a future platform upgrade. 

Adding unanswered topics to homepage dropdown - Fixed. A widget for unread posts has been added to the home page. 

Guide links not working - Fixed. Guide links now take you directly to the guide page. 

Adding post count and views to replies - Fixed. Post count and views have now been added.

Errors in footer formatting - Fixed. We have now corrected all of the errors.

Topic first post is displayed on all pages of replies - Fixed. Now the OP is only visible on the first page of the thread.

Spell checker in text editor  - In progress. We have 2 different options for the spell checker. Inline, realtime or with the old style click to check for misspelled words. We'll decide this at a later date. 

Spell checker change from US English to UK English - Investigating

Your own posts showing in the unread message page - Investigating 

Clicking an unread message takes you to different unread message then highlighted - Investigating

Using male/female emoji’s adds extra emoji’s - Investigating

Quoting options - Closed. Unfortunately there is only one way of quoting on the current platform design.

Guides and Reviews slow loading times - Closed. There was no issue found in the loading times of guides and reviews.

“View all” for posts and replies option on member profile - Closed. Unfortunately this option cannot be added to the member profile. 

Cant see if sent messages have been read - Closed. Unfortunately this feature cannot be added to the new messaging system. 

[pgn]

Just for you, @Cleoriff 🫂

[Cleoriff]

That's better...

[Mi-Amigo]

---

@pgn wrote:

Time to inject a note of positivity 🤦‍♂️

I was looking for the line "It can only get better", but "another day in Paradise will do" 😆

---

@pgn 

Paradise ? More like the Gateway to Hell

What you should`ve looked at is The Beatles` song "Getting Better" - with these lyrics...

Paul - "A little better all the time"

John - "Can`t get no worse"

[Martin-O2]

@gmarkj I understand the disappointment that certain features are no longer available but we've taken quite a big leap forward in versions so some things just aren't supported anymore. Even the with last homepage update we were still on an older version of the platform so with this upgrade a lot has changed in terms of the user interface in general. 

@Mi-Amigo There is currently an issue with topics not sorting by the latest post on the board level. This has been reported and is being worked on.

On the topic level we're not seeing any replies out of order. The only time you will see this is if you reply to a post higher up in the thread. If you do this you will see your reply directly under the post you replied too. This is so you can see that the reply posted and you can review it next to the post you replied to. No one else will see this and your reply will drop down to the bottom from your view once the page is refreshed. 

[gmarkj]

Hi @Martin-O2 . Thanks for the update. Disappointing as I say, but if it's not available then it's not available.
Is it worth splitting the issues log into two sections (open/being worked on and closed) so people can see which ones are fixed and which ones are still being looked at?

[Martin-O2]

Thanks for your understanding @gmarkj. Yes thats a good idea. I'll add some colour coding too so the status of the issue is super clear. 😉

[Mi-Amigo]

---

@Martin-O2 wrote:

@Mi-Amigo 

On the topic level we're not seeing any replies out of order. The only time you will see this is if you reply to a post higher up in the thread. If you do this you will see your reply directly under the post you replied too. This is so you can see that the reply posted and you can review it next to the post you replied to. No one else will see this and your reply will drop down to the bottom from your view once the page is refreshed. 

---

@Martin-O2 

With respect, I don`t think you quite understand what my issue is with "out of order".

Unfortunately I can`t take a screenshot and in any case would be a whole page of this thread.

I`ll try to explain.

In Newest to Oldest mode.

First page

Martin-O2 OP

156 REPLIES  sort: Newest to Oldest

pgn      10 Aug 2021  07.26

Cleoriff                       07.29 

pgn                             06.59

Mi-Amigo                   09.05

Martin-O2                  10.34

So, although your reply to me [and others] is timed at 10.34 and is the latest post, it is not positioned as the newest - even though I have selected Newest to Oldest; PLUS the other posts are NOT in time order from Newest to Oldest.

And refreshing the page doesn`t make a scrap of difference.

Doing what you mentioned and I can`t see my post dropping down - and why should it if it`s the newest ? Sorry but find that very confusing.

In posts on other threads - for example WHD; WRQ; One Sentence Story; etc - this is a major issue as it means it is impossible to follow the posts in chronological order. 

I hope I have been able to give a better explanation of the problem and I`m sure I`m not the only one who is viewing the posts on threads in the way I have described. 

[gmarkj]

Interesting @Mi-Amigo .
I tend to have them sorted Oldest-Newest (so that the newest reply is the last one) so I can read it in order from start to end.

They appear in the correct order both on my Android phone using Chrome and now on the Windows laptop also using Chrome.

Have just changed to match your preference (Newest post first) and they seem to be in the correct order (as in, the most recent post first) at least on this thread and this page.

I think what @Martin-O2 meant was when you click reply and then reply again (to post) it first appears below the post you were replying to - so this reply (as I type and then first post) appears below yours.

If I then hit refresh on my browser, my reply (being the most recent) will appear at the top of the page above yours (or below if I change the sorting order). Is this not what happens on your browser?

[Martin-O2]

OK I think I've solved this one @Mi-Amigo. There was a display setting in your personal profile that was not set to default which meant your view had switched to the threaded view. I've turned this off so please refresh a page and let me know if you're still experiencing the issue. 

[Mi-Amigo]

@Martin-O2 

Thank you for switching off default in my personal profile.

No wonder that others [e.g. @gmarkj - thanks for your info] weren`t experiencing the same issue.

Never in a million years would I have know this, nor how to correct it.

Having refreshed the page; using Chrome as browser; and with thread in my preferred Newest to Oldest, I am pleased to say - at the moment and fingers crossed it`s permanent - that "Yes. I can view the thread and posts in the chronological order I wanted.

So again Thank You @Martin-O2 

What I really need is for the first post repeated on every page to be sorted. Any news yet @Martin-O2 when this major issue is going to be fixed?