On Wednesday 20th February, Samsung unveiled several new devices at their Unpacked 2019 event. We're please to confirm the new range of Samsung Galaxy S10 devices - including the Galaxy S10e, Galaxy S10 and Galaxy S10 Plus - are all available to purchase now on O2.
What tariffs is it on?
With O2 Custom Plans, we put that in your hands - every part of it. Choose your own upfront cost, Device Plan length and data allowance. Want to pay more and pay off the device in a short period? You can go to as little as 3 months. Want to pay less, over a longer period? You can go up to 36 months to spread the cost.
What are the specs?
With up to 5 cameras with the S10 Plus, and 3 separate S10 devices, there's too much to list but you can find the full official spec sheet right here.
Here are some of the important bits though
|Galaxy S10e||Galaxy S10||Galaxy S10+|
|5.8” Full HD+ Dynamic AMOLEDInfinity-O Display (2280x1080)||6.1" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)||6.4" Quad HD+ Dynamic AMOLEDInfinity-O Display (3040x1440)|
|438 ppi||550 ppi||522 ppi|
|Galaxy S10e||Galaxy S10||Galaxy S10+|
Got some questions? Check out our Q&A below
Q. Samsung announced 512GB & 1TB versions of the S10. Will you have them?
A. We don't currently have any plans to stock the 512GB or 1TB variants of the new Samsung Galaxy S10 range, but the 128GB devices' memory capacities can be expanded.
Q. Samsung announced 'Ceramic White' version of the S10. Will you have that?
A. We have no current plans to stock this variant but we'll let everyone know if or when that changes
Q. Samsung announced a 5G enabled S10 and the Galaxy Fold. Will you get these?
A. We’ll let you know more information about these as and when we get it.
Q. Samsung also announced the new Galaxy Watch Active and wireless Galaxy Buds. Will you have them?
A. Great news! Both of these will be joining the O2 range in the coming weeks. We’ll share more info about these soon.
Discount / Cost / Pricing Info
Q. When will I be able to use my O2 Open or student discount on the new S10?
A. Great news! The new S10 range is available on O2 Open and Student Discount.
Q. A friend/family member works for you. Can I get my friends & family discount?
A. Yes, you’ll be able to make use of your Friends & Family discount – speak with your friend who works for O2 to get this applied after ordering
Q. Is the new S10 eligible for family plan discounts?
A. Yes, the new S10 range of devices are all available on our Family Plan. More info on Family Plan here.
Q. Will you have enough stock for everyone who wants a new S10?
A. We expect there to be high demand for the new S10's and recommend customers pre-order as soon as possible to avoid disappointment
Q. I'm wanting to upgrade but want to know all my available options
A. As upgrades are very much account specific and the details can vary from person to person, we'd recommend checking your My O2 app for upgrade options. You can also get in touch with our upgrade team to discuss – just call 202 and select the appropriate options from our IVR menu.
Q. What if I want to upgrade earlier than my yearly upgrade date?
A. This is possible thanks to the power of O2 Refresh. With O2 Refresh, you can upgrade at any time by simply paying off the remainder of your device plan agreement. You can off-set much or all of this cost by using O2 Recycle to trade-in your existing device.
Pre-order / Availability / Order Info
Q. I pre-ordered at *date/time*, when will I get my new S10?
A. When pre-ordering, our estimate delivery date was displayed above the custom plans slider on the shop page. As soon as there's progress with your order however, we'll let you know.
Q. How do I stay up to date on my order?
A. You can keep an eye on your My O2 order status, and we’ll also keep you updated as and when there’s progress with your order
Device & Other Questions
Q. Will I be able to unlock the S10 devices?
A. Most of our devices now arrive unlocked, and this includes the S10 range of devices.
Q. Will it have 4G / Wifi Calling?
A. The S10 range of devices will launch with 4G and Wifi calling.
Check out the original Unpacked Megathread below.
As some of you may be aware, Samsung are hosting their 'Unpacked' event tonight and they'll be live streaming from 7pm. We've embedded Samsung's official YouTube live stream above, so you can watch it from right here on the Community.
Want to see the rumours? Click here.
Want to stay up-to-date on everything? Click here.
As soon as we've got more news and info to share, we'll update everyone here on the O2 Community. Please use this thread to discuss any rumours on the run up to the event, and this thread (this one you're reading right now) to discuss anything that happens during or after the event, and after any announcements.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Ok folks, phone just arrived. So I'll be off the forum for a while.
Had to laugh, just received a text from DHL that the driver has 1 more stop to make and should be with me 5-15 minutes. This after the driver has been and gone over 5 minutes ago
Chuffed to bits @Glory1
Enjoy your new phone...
Veritas Numquam Perit
Obviously the system is a little behind the driver @Glory1.
Hope the change goes smoothly and look forward to your review later/tomorrow...
Your kidding, right @gmarkj
I need to play with the phone over the weekend, and for that read Sunday, when I'm very hung over as a result of too much food and even more drink the night before
It took me ages to insert the sim card. I thought my S8+ was fiddly but the S10+ nearly drove me to throwing the phone!.
Anyway finally done, sim swap done, so now it's just transferring data.
But love the phone with one proviso. They moved on/off switch up the side of the phone and it's damn awkward to turn the phone on and off. Other than that, so far so good.
Bye for now
From getting the phone I've seen no difference from the S9+ apart from the mm extra in screen size and those awful cameras on the home screen. Noticed that the camera resolution is laughable, it's like an iPhone. My score is 2/100, the 2 was for the box.
Phone overview, as I've been using PIE since the S9+ and I wasn't expecting any o rgasms, I had one earlier but lets move on. The phone is bigger, slighty and erm, erm the box is nice, I can store my loose change in it from the £900+ I paid. Actually it is the same as the S9+, not noticed anything different, apart from the price. After the wait for the delivery, 3 weeks, I was expecting something out of this world, now I'm sat here playing on a game with my S2.
#2 Phone overview, I've managed to root the phone, took time with the S9+ coding but it's done. Running faster, custom overlays, volume +++, custom rom and loads now. Just written a new kernel for the rom and it's zooming. Still love the S9+ better and hate PIE, if your gonna install Android Version 9, don't bother, stick with Oreo, for S9 users, because custom themes won't run so don't but my script does on the S9.