O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[Betablue]

Nor could I get on to Amazon to order 5 gross of orange boiler suits...

[madasaf1sh]

What is with orange boiler suits, why not Black Boiler suits, hides mess better 🙂

No wonder you always get caught @Betablue you can see you a mile off

[Anonymous]

So black is the new orange? 

[madasaf1sh]

Well,

Orange became EE which became BT,

So Orange is the new Turquoise, is the new Purple and Rainbow

Sorry couldn't resist....

[Adams]

 Thanks for the advice about rebooting and airplane mode, seems to have worked as my outgoing calls are now working.

[Fordie09]

So when is this issue going to be fix even the bbc news @6 got no updates as to when the problem is going to be fixed 🤬🤬🤬

[madasaf1sh]

Current estimates Indicate a piece of string

[Anonymous]

---

@Adams wrote:

 Thanks for the advice about rebooting and airplane mode, seems to have worked as my outgoing calls are now working.

---

Great news for the @Adams family..

Duh duh duh tssh tssh

[Adams]

Haha. Still not great for Wednesday when O2 has left us in the Lurch with this Thing

Give me credit, I'm trying to stay positive.  At least pretend to laugh at the joke

[Mido]

I just found out that my contract ended this month tomorrow if They still have the same problem then goodbye o2