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Posts: 93,008
Topics: 541
Registered: ‎04-04-2012

Re: New GDPR-related community account features


@jonsie wrote:

It's good to see that the close account feature works and that you become 'anonymous'. 


Most apt......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 78,569
Topics: 704
Registered: ‎14-01-2013

Re: New GDPR-related community account features


@jonsie wrote:

It's good to see that the close account feature works and that you become 'anonymous'. 


Ah well.... I wont be trying it anytime soon....tongue winking

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Posts: 9,800
Topics: 105
Ideas: 2
Registered: ‎11-04-2012

Re: New GDPR-related community account features

Out of interest, @Martin-O2, @ do O2 consider Facebook, Twitter, YouTube and Instagram (Social Media) as ways to reach out to subscribers...? 

Should there be a 5th option in that part of the Contact Preferences, under "What's the best way to contact you?" ?

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Posts: 6,600
Registered: ‎18-02-2016

Re: New GDPR-related community account features

@jonsie@Cleoriff@MI5 Yes I was pleased to see that it works properly! 

 

@pgn I'll double check with the team but as far as I'm aware O2 won't contact customers directly via social media. They will respond to queries but it's not a contact method for getting in touch with customers. 

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