Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Welcome & News

Reply
Highlighted
Community Manager
Posts: 7,795
Registered: ‎23-07-2014

New GDPR-related community account features

Hey everyone,


If you haven’t heard about GDPR, where have you been for the past 3 months (or longer)! No doubt you’ve received an influx of emails recently from companies telling you about the changes. We’ve made a few changes on the O2 Community to ensure you have easy access to your O2 Community information – such as downloading your post history, clearing your IP address history or closing your O2 Community account.


What is GDPR?
GDPR stands for General Data Protection Regulation. Coming into effect on 25th May 2018, this is a new regulation introduced by the European Union which creates a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union.


What does this mean for you in the O2 Community?
We’ve introduced three new functionalities which give our O2 Community members several options to control their personal data. These include close your Community account, Delete the IP addresses you've used to access the O2 Community and extract your content and personal information:

 

Close your account

You now have the option to close your O2 Community account. This is a permanent closure and will remove all your personal information from the O2 Community, including your user name, password, email address and IP addresses. Any content that you've posted will remain on the O2 Community but will no longer be linked to your user name.
To close your account navigate to My Settings > Personal Profile > Close account. Once you select this option you will be asked to confirm your account closure. This will be a permanent closure and if you wish to use the O2 Community again you must re-register.

Lithium Close Account Feature 

Delete the IP addresses used to access the O2 Community
Using this option means you can clear the history of IP addresses used to access the O2 Community. To do this go to My Settings > Personal Profile > Personal Information > Delete IP Addresses.


Download your personal information
Lastly, you now have the ability to download a file containing all your personal information held on the O2 Community and all the content you've created in this space. If you wish to access your content or personal information, go to My Settings > Personal Profile > Personal Information and select either My Community content or My Personal Information at the bottom right of the page.

 

Lithium Delete IP Addresses Feature

 

Delete IP Addresses Feature

 


The above options give you more flexibility with managing the data held by the O2 Community. If you have any questions about this or need help with any of the new functionality please let us know.

 

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 81,180
Topics: 576
Registered: ‎04-01-2009

Re: New GDPR-related community account features

Great big welcome TO GDPR on the Community. Some great additions there 😃

Highlighted
Posts: 13,384
Topics: 83
Registered: ‎14-01-2014

Re: New GDPR-related community account features

My god that's a lot of ip addresses stored



Highlighted
Posts: 16,437
Topics: 296
Kudos: 1,856
Ideas: 6
Registered: ‎13-08-2008

Re: New GDPR-related community account features

[ Edited ]

At least now people can actually delete there account permantly how many people wanted this feature etc 

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Highlighted
Posts: 92,734
Topics: 751
Registered: ‎14-01-2013

Re: New GDPR-related community account features

That's excellent news @Marjo...(particularly about access to our own personal info). God I'm afraid to look joy

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 14,670
Topics: 134
Registered: ‎11-04-2012

Re: New GDPR-related community account features

Now how good is that? Great news.

I dread looking, though, I think I'd be horrified to learn things I had forgotten Smiley Surprised
Most Random Thread.pngMost Useful Guide.pngWe cannot access your account
Highlighted
Posts: 108,529
Topics: 561
Registered: ‎04-04-2012

Re: New GDPR-related community account features

[ Edited ]

Not that I want to, but I don't have the option to delete my account?
Also, downloading the personal info seems to be a .json file - what type of file is that?

Scratch that, notepad will open it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 14,670
Topics: 134
Registered: ‎11-04-2012

Re: New GDPR-related community account features


@MI5 wrote:

Not that I want to, but I don't have the option to delete my account?
Also, downloading the personal info seems to be a .json file - what type of file is that?

Scratch that, notepad will open it.


Haha, they've got you, "trapped in a community website" rofl

 

Actually, the .json thing is worrying - Facebook gave you a nice zip file with several common file types in it, and I think Twitter does something similar. It's not too difficult to have it come down as something wordpad or notepad natively understands, really. Must go take a closer look... 

Most Random Thread.pngMost Useful Guide.pngWe cannot access your account
Highlighted
Posts: 92,734
Topics: 751
Registered: ‎14-01-2013

Re: New GDPR-related community account features


@MI5 wrote:

Not that I want to, but I don't have the option to delete my account?
Also, downloading the personal info seems to be a .json file - what type of file is that?

Scratch that, notepad will open it.


Well yes it does... sort of.... I get this

.Personal info.JPG

Then when I click on open with....I choose Notepad.... it opens and get a load of gibberish.

In between random numbers I can see the words Facebook, Skype.....but nothing which tells me about my personal info. Unless I was a codebreaker...fearful

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 108,529
Topics: 561
Registered: ‎04-04-2012

Re: New GDPR-related community account features

https://fileinfo.com/extension/json
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)