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New Community Home Page & Other Improvements

Marjo
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Hey everyone! How is your Thursday going?

If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page! smiling

 

Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you! kissing_heart

 

We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes! 

  • The Knowledge Base, which sounded a little too technical, is now called Content created by our Community with its How to Guides and Reviews boards.
  • We have separated Pay Monthly and Pay as You Go boards as per your wishes for clarity when helping with related member queries.
  • O2 Home is no longer at the top of the page (it will be archived anyway later since the service is closing), instead, we have a link to the News board and to the make a new post page at the top.
  • Additionally, you can see a carousel at the top where we can now better highlight interesting info, discussions, member-created guides or device reviews.
  • We have also made some improvements to the mobile experience in general, for example, you should now be able to edit your own posts in the mobile view. thumbsup

 

Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!

Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2. slight_smile

 

Let us know what you think of these changes, and as always, keep your feedback coming.

 

Thanks!

 

----- Things noticed so far ----- UPDATES

Things that don’t work as expected:

  • Mobile view: “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread. This makes it impossible to quote a specific reply.
  • Full view on mobile: need to press the emojis several times to be able to add to post. WORK IN PROGRESS
  • "Users Online" isn't working. There's no clickable link to see who is online and if you hover over the images they are all N/A. Link to "view all" is missing. WORK IN PROGRESS
  • Error when trying to access My O2 on Firefox: "The page isn't redirecting properly"
  • Delays noticed in the Latest Topics section

Missing functionality:

  • Mobile view: Access to emojis is only possible in edit mode. WORK IN PROGRESS
  • Mobile view: Cannot add photos. FIXED

Improvements:

  • Wording at the top of the page: lack of clear info that the community is not Customer Service.
  • Make full view default on mobile, as it seems to be more user-friendly and include more options.
  • Edit button should be visible only when the editing window is still open. FIXED
  • Latest Topics section taking a lot of space on home page.

 

 

 

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pgn
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Part of the change is to improve the Mobile view, as I see it, @Cleoriff.
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Cleoriff
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@pgn wrote:
Part of the change is to improve the Mobile view, as I see it, @Cleoriff.

Yes. Set it as FULL View as default...:smileywink:

Veritas Numquam Perit

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pgn
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@Cleoriff wrote:

@pgn wrote:
Part of the change is to improve the Mobile view, as I see it, @Cleoriff.

Yes. Set it as FULL View as default...:smileywink:


yahooD'oh!

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MercedesS
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@Cleoriff, thanks a lot for your amazing help! heart 

Hopefully, we can create a final list by the end of today and get it all fixed as soon as possible!

We are working on improving the community for you, so any idea -even if new- is really welcome! Thanks!

 

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Glory1
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@Cleoriff wrote:

If honest @pgn when I am on mobile and logged in... the first thing I do is press full view. It would be a good idea if that could be set as default (in my opinion)

Full view seems to be more user friendly and gives you more options..


The problem with full view as a default @Cleoriff is you are only able to reply to a previous post. You can't add a totally new comment unrelated to what has gone before. This you can do in mobile view so I think we need both

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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pgn
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Just seen the Carousel, that looks cool...Fantastic

 

Dunno why I did not see it before... D'oh!

Screenshot_20171228-124149_01.jpg

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Cleoriff
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@MercedesSI will let others post comments now. I have accessed the forum via laptop and mobile and posted what I have found.....I am happy with the changes I see.

I really just want more emphasis on home page stating THIS IS NOT CUSTOMER SERVICES

Also.. it's excellent to see solved posts highlighted in green in Unread posts. A big thumbs up to whoever came up with that idea thumbsup

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Cleoriff
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@Glory1 wrote:

@Cleoriff wrote:

If honest @pgn when I am on mobile and logged in... the first thing I do is press full view. It would be a good idea if that could be set as default (in my opinion)

Full view seems to be more user friendly and gives you more options..


The problem with full view as a default @Cleoriff is you are only able to reply to a previous post. You can't add a totally new comment unrelated to what has gone before. This you can do in mobile view so I think we need both


Are you talking about posting a new 'unrelated' comment on the same thread @Glory1?

I don't understand that at all. I know I dont use my mobile as much as others but I can make a random comment on an existing thread on mobile. I can also scroll back to previous comments on the thread and reply to that if I wish...

I can also (and do) start a new thread on mobile.

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MercedesS
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We are so happy to hear that you guys like it!

Hopefully, we can do more soon Mexican Wave

 

And @Cleoriff, we do agree with you. Let us see if we can find the way of giving more emphasis on the home page message stating THIS IS NOT CUSTOMER SERVICES thumbsup

 

And remember that now all the Community How-to guides are here as you all suggested! If you cannot find one, let us know too thumbsup

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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Cleoriff
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@pgn wrote:

Pale green for solved posts, nice touch. thumbsuprobot


@Glory1 I am now on mobile and on full view and to show that I can scroll back and post on a previous comment...I just picked one at random and had no problems at all?wink

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