New Community Home Page & Other Improvements

[Marjo]

Hey everyone! How is your Thursday going?

If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page! 

Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you! 

We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes! 

• The Knowledge Base, which sounded a little too technical, is now called Content created by our Community with its How to Guides and Reviews boards.
• We have separated Pay Monthly and Pay as You Go boards as per your wishes for clarity when helping with related member queries.
• O2 Home is no longer at the top of the page (it will be archived anyway later since the service is closing), instead, we have a link to the News board and to the make a new post page at the top.
• Additionally, you can see a carousel at the top where we can now better highlight interesting info, discussions, member-created guides or device reviews.
• We have also made some improvements to the mobile experience in general, for example, you should now be able to edit your own posts in the mobile view. 

Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!

Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2.

Let us know what you think of these changes, and as always, keep your feedback coming.

----- Things noticed so far ----- UPDATES

Things that don’t work as expected:

• Mobile view: “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread. This makes it impossible to quote a specific reply.
• Full view on mobile: need to press the emojis several times to be able to add to post. WORK IN PROGRESS
• "Users Online" isn't working. There's no clickable link to see who is online and if you hover over the images they are all N/A. Link to "view all" is missing. WORK IN PROGRESS
• Error when trying to access My O2 on Firefox: "The page isn't redirecting properly"
• Delays noticed in the Latest Topics section

Missing functionality:

• Mobile view: Access to emojis is only possible in edit mode. WORK IN PROGRESS
• Mobile view: Cannot add photos. FIXED

Improvements:

• Wording at the top of the page: lack of clear info that the community is not Customer Service.
• Make full view default on mobile, as it seems to be more user-friendly and include more options.
• Edit button should be visible only when the editing window is still open. FIXED
• Latest Topics section taking a lot of space on home page.

[jonsie]

I asked a long time ago for a specific community app and we've all asked a few times since but we're stuck with what we've had on mobile with a few tweaks that to me won't alter my going to full view immediately. 

[pgn]

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@jonsie wrote:

I asked a long time ago for a specific community app and we've all asked a few times since but we're stuck with what we've had on mobile with a few tweaks that to me won't alter my going to full view immediately. 

Big bucks and investment in an app, I guess we'll have to make do with what we've got. 

I am tending towards @jonsie & @Cleoriff in sticking with "Full" mode for most tasks on the forum - functionality is all there, even if it does hop about a bit - quoting, pictures, formatting, emojis, tagging... 

[Cleoriff]

I have noticed something has started to work on the home page. I can now see names of the users online

It still can't count though.

Currently saying 2 online but displaying 3 names

Also displaying 14 images of users online.(the remaining 11 still have N/A attached to the avatar. )

Some sort of progress.

From a personal perspective I would prefer to see just names NOT avatars with names underneath..

I can't help wondering how the above display would be affected if someone has a long username ?

[Glory1]

I take it @Cleoriff you are on your PC because I can't see names on mobile even on full view. It would be nice to see the names using my mobile.

And this may be a stupid question but who are members and who are guests?

[Cleoriff]

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@Glory1 wrote:
I take it @Cleoriff you are on your PC because I can't see names on mobile even on full view. It would be nice to see the names using my mobile.

And this may be a stupid question but who are members and who are guests?

---

Yes I'm on PC @Glory1  Not even looked on mobile. I am now no longer showing as online and have not logged out, though have been 'idle' for about 30 minutes.

This question re members and guests has always confused me. I presume there must be someway the forum reads people who have logged on but never posted?

To be honest I am wary of those guest figures...I can't believe there are 393 people browsing this forum.

[MI5]

Guest count includes the whole of the o2 website, not just the forum.

[Cleoriff]

@Glory1I have just checked on mobile after signing in and using full view. I CAN see users online. No names just avatars

[Cleoriff]

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@MI5 wrote:
Guest count includes the whole of the o2 website, not just the forum.

---

That makes sense @MI5. Just shows how much I look at the whole O2 website....(Not much)

[MI5]

---

@Cleoriff wrote:

---

@MI5 wrote:
Guest count includes the whole of the o2 website, not just the forum.

---

That makes sense @MI5. Just shows how much I look at the whole O2 website....(Not much)

---

Fear not my fellow voyeurs for I have a workaround 

Who's Online?

ps. It would take 2 seconds to code this into the "Users Online" heading to make it a clickable link - surely Lithium can manage that in a timely manner?

[pgn]

Eeebagoom, that's t'biz! 

No more lurking