New Community Home Page & Other Improvements

[Marjo]

Hey everyone! How is your Thursday going?

If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page! 

Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you! 

We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes! 

• The Knowledge Base, which sounded a little too technical, is now called Content created by our Community with its How to Guides and Reviews boards.
• We have separated Pay Monthly and Pay as You Go boards as per your wishes for clarity when helping with related member queries.
• O2 Home is no longer at the top of the page (it will be archived anyway later since the service is closing), instead, we have a link to the News board and to the make a new post page at the top.
• Additionally, you can see a carousel at the top where we can now better highlight interesting info, discussions, member-created guides or device reviews.
• We have also made some improvements to the mobile experience in general, for example, you should now be able to edit your own posts in the mobile view. 

Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!

Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2.

Let us know what you think of these changes, and as always, keep your feedback coming.

----- Things noticed so far ----- UPDATES

Things that don’t work as expected:

• Mobile view: “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread. This makes it impossible to quote a specific reply.
• Full view on mobile: need to press the emojis several times to be able to add to post. WORK IN PROGRESS
• "Users Online" isn't working. There's no clickable link to see who is online and if you hover over the images they are all N/A. Link to "view all" is missing. WORK IN PROGRESS
• Error when trying to access My O2 on Firefox: "The page isn't redirecting properly"
• Delays noticed in the Latest Topics section

Missing functionality:

• Mobile view: Access to emojis is only possible in edit mode. WORK IN PROGRESS
• Mobile view: Cannot add photos. FIXED

Improvements:

• Wording at the top of the page: lack of clear info that the community is not Customer Service.
• Make full view default on mobile, as it seems to be more user-friendly and include more options.
• Edit button should be visible only when the editing window is still open. FIXED
• Latest Topics section taking a lot of space on home page.

[pgn]

Click on the link, @Cleoriff, @ the window that opens ask for text and an optional image. Try using it - it's the one that changes the subject (on my mobile it does, anyway). Will try it on the laptop later. Weird

[Cleoriff]

@pgnI wouldn't advise anyone to click on that link in your post.

I just did and it altered all the settings on my PC.

I had 6 O2 tabs open . I went to unread posts.... they had all gone. I then got an authentication error. To get back online I had to log out and back on again. (It was as if clicking on the link had taken me to your log in)

So I wont be clicking on that again and would advise others not to try it...

[pgn]

Sorry, @Cleoriff, that is the URL that the forum gave me on the page shown in the picture beneath it. It is the page that, when I am replying quickly and focus on keys, not screen, that results in a post in a topic with no Subject (or a changed subject).

Is this a bug?

Is this an old bit of code that appears periodically?

Who knows. But I am not going mad, that's a relief.

Will try it on laptop later, see if it does to my chrome what it did to your browser.

Meantime, @Marjo or @MercedesS, is this a bug or a feature of the changes being made to the Community forum?

[Cleoriff]

@pgnJust a suggestion. I realise we have taken this OnePlus 5 thread completely off topic.

All of this is more relevant on this thread I think?  https://community.o2.co.uk/t5/Welcome-News/New-Community-Home-Page-amp-Other-Improvements/m-p/109937...

Maybe you could ask one of the mods on duty today to move it?

[MI5]

I guess someone (me) needs to put the title back on topic now too 

[Cleoriff]

---

@MI5 wrote:

I guess someone (me) needs to put the title back on topic now too 

---

Just the ticket......:smileywink:

[MI5]

Glad you approve

[pgn]

---

@MI5 wrote:
Glad you approve

---

I approve too. Thank you. 

Of course, in Mobile view, the Subject: is not visible mid-thread, as the segment screenshotted below attests...  

But yes, the e-mail flow gets a bit screwed-up, with different headers which seems to be a cause for consternation. 

You can't have your forum and scan it, it seems. 

[Cleoriff]

On mobile and using Full View the subject header can be seen every time

[pgn]

Aye, @Cleoriff, there's the rub. 

Almost like a hybrid view, using a mobile - ya gots ta flip between Mobile and Full. A lot.