Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[jonsie]

A little confused

O2 won't let you have a contract yet you are tied in for 18months?

Do you mean the contract is in someone else's name and the Virgin contract is in your name?

If so that is why the Volt hasn't been applied

O2 are yet to implement the fix for such a scenario but they have said it will be sorted soon

[T3r3nc3]

I'm trying to activate my Volt benifits but O2 seems to think I can't get Virgin at my address which is wrong, Virgin Media has already boosted my broadband. O2's system is broken and simply doesn't work. Both my name and address is same on both accounts, been with vigin media for over a year at my current address, tried to speak to O2 and seems no one actually knows what to do to fix my issue I'm facing, but embarrassing if you ask me. 

[jonsie]

Have you waited the 14 days?

[1gazz]

I’m with virgin broadband and o2 monthly sim plan I applied For Volt virgin upgraded me to the next broadband level but I am still waiting for O2 to apply the double data to my sim contacts 

I called O2 and they keep saying it will be activated in 14 days it’s now been over 14 days and still no double data This is totally unacceptable and a breach of contract I received an email from O2 stating it has been applied but it’s not showing in the app 

please advise

[pgn]

It will show in 2 places in MyO2 - in the running total of your available data for the month, the circle on the first page of the app, and as a Bolt-on showing "Volt Benefits" (or similar wording), also on the app, @1gazz.

[Scott_C_M]

I get exactly the same.
Did you ever get any help with this?

[A_to_A]

I recently got an O2 sim only contract and have VM on the same address too, but I'm not sure if the address matching will work as there are two differences in the address:

- The first line of address in VM is: XXX Road, while on O2 is XXX Rd (Road is abbreviated in O2)

- The city in VM is: St YYY, while on O2 is St. YYY (the dot is troublesome in many sites).

Since I cannot enter the address manually in O2 (can only be selected from a list), I wonder if I need to get in touch with CS to resolve this or if the system can deal with these differences. Has anyone had any experience with similar discrepancies?

Thanks a lot!

[madasaf1sh]

@A_to_A 

This will go for manual comparision, but it will take around 14 days if not a bit longer in this case. 

I would speak to VM Customer Services about the City Name as theirs is wrong. 

[mmuk]

"Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. "

How soon is "soon"? Days? Weeks? Months? Years? Just asking because I recently joined o2 primarily to get the volt benefits, problem is that the name added to the o2 account doesn't exactly match what virgin have on record (its still me though). Seems a pain to change that, keep going in circles.

[A_to_A]

Hey Madasa (and mods)!

Just wanted to share that the Volts benefits were applied and I didn't have to change my address either on VM or O2.

I'm not sure if the check went manual or not, but the 2 differences in my address were ok.