Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[madasaf1sh]

@bobbyyy1 

All we have heard as customers is Q1 2022 so anytime before the end of March next year, if at all.

[Maulty]

I have an O2 account in my name and a virgin broadband account in my name but it says I dont have virgin and its not available at my address, but my virgin broadband got doubled about 6 weeks ago. O2 is still not doubled

[pgn]

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@Maulty wrote:

I have an O2 account in my name and a virgin broadband account in my name but it says I dont have virgin and its not available at my address, but my virgin broadband got doubled about 6 weeks ago. O2 is still not doubled

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Hi @Maulty - We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Note you will have had to have gone into the MyO2 App and Activated the Volt offer for "I have both O2 and VM contracts" for the deal to be applied. My O2 was applied first, then the VM some days later, as you may have noticed from the messages I posted in this thread at the time.

Good luck!

Thanks

[Maulty]

Nice one thanks will ring as not on social media

[MarkMcA]

Reference the 1st FAQ (Q. In my household, one person pays the O2 bill and another pays the Virgin Media bill. Why are we not eligible for Volt benefits?). These are paid from the same account, but only the name is different, does this not make us eligible? 

[gmarkj]

No as they try to match the name and address @MarkMcA 

As @Chris_K has said they will be adding alternative checks in the first quarter of 2022.

[force9da]

Both my o2 and virgin media accounts are in my name and yet I am getting sent around in a loop, it sends me to the o2 site to log in, then sends me back to the vm site to log in, anybody know how to sort this.

[pgn]

Assuming you are a Consumer, and not a Business, user of O2 and VM, I would recommend starting with your MyO2, logging in on an incognito tab (or clear all browser cached cookies and pages) and going down to the section that says "I am a customer of both O2 and VM" and taking it from there. Chrome and Firefox, on PC, Chromebook or Android phone all work well. VM's pages were sending me in loops for billing and account matters until I blitzed all saved/cached data in Chrome for Virgin websites. O2 worked from the getgo, so long as you sign-in to the O2.co.uk site BEFORE signing into the O2 Community Forum site.

Good luck, @force9da.

[force9da]

Just tried your suggestion, exactly the same thing, sends me to the VM site to log in then the VM site sends me back to my o2 to check eligibilty and i get this message.

Would you like your plan supercharged with Volt?

Get exclusive Volt benefits when you're with both Virgin Media and O2. Click the button below to join Virgin Media.

Already got Virgin Media at your address, but it's not in your name? You're not eligible for Volt benefits right now, but we're changing this soon. Keep an eye on My O2 and read our Volt FAQs for more information.

It then tells me to Join VM

Thing is both accounts are in my name and address.

[pgn]

They must've tied O2 and VM together, @force9da  - it used to be all done on the MyO2 website.

This is what I get, all from o2.co.uk (my Volt is active) and below the bit I screenshotted (screenshat? 🤫) is my O2-registered postal address etc.