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Introducing Volt – the new supercharged service from Virgin Media O2

Chris_K
O2 Social Media Team
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Volt_Banner_Crop_2.gif

 

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

 

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

 

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

 

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

 

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First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

 

  • Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
  • Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
  • Existing customers simply need to register to get their services supercharged – for free
  • Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

 

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

 

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

 

 

Exclusive Virgin Media O2 Volt benefits include:

  • A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
  • Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
  • Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
  • WiFi Pods available to bolster connectivity around the home
  • Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

 

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”


This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

 

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

 

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.


Hi. I'm from the Social Media Team.

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pgn
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@madasaf1sh wrote:

 

I have a feeling VM are going to remove the Gig1 upgrades as its actually losing them revenue and getting lots of complaints from Gig1 Customers who are on o2 and have recently upgraded and paid for the upgrade..

They wouldn't, the cads! 🤣

A lot of VM telesales people losing their commission for hi-speed sales.

And what of the fabled Hub6...?

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mattartan
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Hi Chris i have 2 O2 accounts in my name for myself and my wife but our virgin media account is in my wifes name any update on when we can apply for Volt .Matt

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Raphael_HS
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Our Virgin Media account is also in my wife's name, would appreciate a notification when there's a workaround. 😊

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anticpated
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Become your wife.

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Kuribo
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I have O2 and Virgin media and both are in my name yet when I click to say I have both and sign in to my O2 it says I need to join Virgin media for the benefits... As I say I have both and have had for several years and they're both in my name, stumped as what to do.

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madasaf1sh
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@Kuribo 

 

Just be patient and allow upto 14 days for it to fix itself and apply the benefits. 

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We are all customers and dont have access to any o2 accounts





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Wisedroid
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Contacted CS after reading this thread as I was getting the error screen for no clear reason. A few days later got an email to say Volt benefits were applied.

 

Mobile data increased to 200 gig. I already have the travel bolt on - would it make sense for me to move to a tariff without this to save £? (Wasn’t sure if I’d lost the volt benefits by doing that)

 

I am on 600 meg and didnt think Gig1 was in my area. Pleasantly surprised though to get an email from Virgin today to say my hub 4 is on the way and Gig1 is now on my package.

 

Definitely seems like patience is key once you’ve got the process moving 

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floubydoo
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Tried applying Volt benefits before but kept going round in circles ... realised my O2 account was still in my maiden name. Filled in the change of name form and sent a copy of my marriage certificate.

 

My name got changed today so it is the same as my Virgin account now O2 Volt Benefits say this:

 

"Already got Virgin Media at your address, but it's not in your name? You're not eligible for Volt benefits right now, but we're changing this soon."

 

And telling me to Join Virgin Media.

 

So still can't apply my benefits!!!!

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Angry-Customer
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This seems to be one huge mess by both 02 and Virgin.

I have Virgin (been a customer with them for 20+ years), but it's in my wifes maiden name.
Just took out an 02 contract, as Virgin said the names on the account don't need to be the same to get Volt Benefits.


Then when I contact 02 to findout how to activate Volt i'm told both accounts do need to be in the same name and that I need to ring virgin and get the account name changed into my name.

I ring virgin again, and i'm told that isn't a requirement and they can process it at their end, but only if I take out a new 02 contract via them, for the same tariff I am on, but for more money. Obviously I decline and say this is incorrect, as the tariff I have is eligible and I just need the account name changing. VM refuse to do this.

I contacted 02 via twitter and get told both accounts need to be in same name, I get sent links to the website that give junk info (1 I have volt, 2 volt benefits are coming, 3 volt not available), meantime I reply to a post on twitter and I then have VM messaging me, telling me that both accounts DO need to be in the same name.

02 got back to me on twitter to look into it, and say they will get back to me, then I get a phone call from Virgin to say that they are sorry I was given incorrect info, both account names need to match, but they can not change the account name on the Virgin account, even though I am named on the account to make any changes to the package and the bills come out of my bank account.
They tell me the only option is to cancel the Virgin account (loosing my discounts), and sign up in my own name, but as there is 6 months left on the Virgin contract I will have to pay termination costs and then any setup fee's for the new account in my name.

So I go back to 02 on twitter just to thank them for escalating it, but it was to no avail, I asked about cancelling the 02 contract and they suggest that I do that under the 14 day termination, and then sign up a new account in my wifes name with 02, so that the account names match, however they won't as the Virgin account is in her maiden name and when we contacted virgin several years ago, to change that they refused.

So no idea what to do next, I only switched from 3 to 02, to take advantage of this offer (ported my number over today), and now I can't get this offer and I can't go back to 3 on the same price plan I was on as my account their is now closed, so if I take a new contract with them, I will end up paying more.

02 and Virgin should have sorted all this out long before launching it and running a big ad campaign, it's all well and good saying it will be changed "soon", and it won't matter if accounts are in different names, as long as the address is the same. When is "soon" exactly ?

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Sputnikstokie
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Hi I'm having a nightmare getting volt. O2 says my address can't get virgin media,odd when I have had their broadband for a few years. Also they just boosted my BB via volt but O2 don't recognize it so no double data. The name and address is the same, one may have a gap in the postcode but still the same. How can this be resolved as I'm going around in circles?

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