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Introducing Volt – the new supercharged service from Virgin Media O2

Chris_K
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Volt_Banner_Crop_2.gif

 

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

 

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

 

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

 

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

 

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First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

 

  • Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
  • Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
  • Existing customers simply need to register to get their services supercharged – for free
  • Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

 

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

 

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

 

 

Exclusive Virgin Media O2 Volt benefits include:

  • A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
  • Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
  • Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
  • WiFi Pods available to bolster connectivity around the home
  • Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

 

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”


This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

 

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

 

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.


iPhone 15 Megathread //  Don't fall for scams  //  How to get Volt benefits
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Message 1 of 535
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madasaf1sh
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Hub 5 is on an invite only at the moment and only for those with 1st Gen Hub 3's....  And to be honest they should be offering it first to those who actually pay for Gig1 and not those who don't need DOCSIS 4 or 2.5Gbps Ethernet ports, Virgin don't even support DOCSIS 4 or even full DOCSIS 3.1

 

No one I have spoken to at VM or o2 seems to think it goes beyond a M350 to M600  regrade, as Gig 1 is a premium product....

But to be honest its been a cluster ********* of a launch to be honest, and I have felt sorry for the CS staff on both sides as they haven't been provided much information on this whole thing....

 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Shroko
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Upgrades to 1gig are part of Volt, so a customer on 500Mbps who volts the package will move up to Gig1. 

 

If a customer is already on 1gig and volts their package they will move to Virgins Future volt package, which means they'll automatically be upgraded when the next new tier is launched,  if 1.5gig or 2gig is launched Volt future customers will move to that. 

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madasaf1sh
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Out of curiosity @Shroko Do you work for VM or o2?? 

 

No point have 1.5Gig or 2.5gbps on the Hub 4 and using Ethernet as that only supports 1Gbps Ethernet... Mind you most sensible people put the hub in Modem mode and use a proper router for Internet access.... 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Shroko
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Yes, you will. 

 

A new super hub 4 router will be sent to you by VM, plug that in and away you go. Hello 1gig speeds!

 

Super hub 5 was released today, this is far superior to the SH4, if you're lucky you may even get one of these.

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Shroko
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@madasaf1sh VMO2! Though my opinions are entirely my own. 

 

2.5 Gig ports are for future speed increases, sh5 uses DOCSIS4 which is capable of much faster speeds. Besides, with Gig1 the speed is around 1150mbps, 2.5gb WAN port will help achieve the very top speed to a connected device. 

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Shroko
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You could contact VM and ask them to do a TOR, transfer of responsibility into your name. 

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Marshy
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I'm having the same issue. My virgin media and O2 accounts are both in my name but when I go into my O2 it says I'm already registered for Volt benefits or not available in my area. I have had no double data added or Internet speed doubled by Virgin so I don't understand what is going on. 

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Marshy
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I've got exactly the same as you??? 

Message 38 of 535
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Ss2eee
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Never applied to virgin mobile and found out it has been deducted from my banco account 10£ ??!! What a scam! I want a refund, I HAVE NEVER APPLIED FOR THIS( volt or virgin) bug fat scam!

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saabw1
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Under Vo2lt I have no Virgin products available , this because there no Virgin cable in our street. Have tried by registering an interest every year for over 5 years, with no luck.

Don't see that changing in the forceable future

So there is no benefit of the Virgin O2 merge.

 

Just have to wait til end of my contract next year to at the EE, Vodafone , Three and new 6Gi deals

Message 40 of 535
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