Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2
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on
18-10-2021
09:25
- last edited on
19-02-2025
09:47
by
Dave-O2
UPDATED on 19/2/25 to ensure Volt benefits are up to date.
Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2.
Whether you're an O2 customer, a Virgin Media customer, both, or none, you can check out our handy website here which will show you how you can bring on big benefits and even bigger possibilities when you’re with us both.
What are Volt benefits?
You can bag big benefits and even bigger possibilities, when you’re with both Virgin Media and O2. Scroll, stream and meme to the extreme on even more devices all around the home – with boosted Virgin Media broadband speeds (up to 1Gbps) and, if you haven’t got it already, our WiFi guarantee including up to three WiFi Pods if needed, on us. Plus, we’ll double the mobile data on all eligible O2 plans in your household and give you O2 Travel Inclusive Zone at no extra cost* (if you haven’t unlocked it already), so the fun doesn’t stop when you’re on the go and jetting across the globe. If you’re joining O2 for the first time, we’ll also throw in an Extra from O2 for up to six months. And don’t forget – when you’re with Virgin Media or O2, you unlock exclusive rewards and experiences with Priority from O2, just for being part of the family.
*Tablets excluded from roaming benefit.
First joint proposition gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network
- Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
- Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
- Existing customers simply need to register to get their services supercharged – to apply their Volt benefits for free
- Volt benefits include boosted broadband speed (up to 1Gbps) and double mobile data on all eligible O2 Pay Monthly contracts in the household
London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.
Virgin Media and O2 customers can now get Volt benefits and reap extra rewards simply by being customers of both brands. Volt benefits include a broadband speed boost (up to 1Gbps), a WiFi guarantee, double the mobile data on all eligible O2 plans in the household and more, when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers who are with Virgin Media broadband, O2 or both of us can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.
The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.
Volt benefits include:
-
- A Virgin Media broadband speed boost to the next available level (up to 1Gbps)
- Double data for every eligible O2 Pay Monthly plan in your household
- Our WiFi guarantee at no extra cost (if you don’t have it already) – meaning reliable WiFi in every room or money back and up to three WiFi Pods if needed, on us
- Roaming in 75 destinations worldwide including USA, Canada and Mexico with O2 Travel Inclusive Zone* (if you haven’t unlocked this already with O2)
*Tablets excluded from roaming benefits.
Volt is available to both new and existing customers, offering extra benefits to account holders no matter what eligible broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to get Volt benefits when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via My O2 to get Volt benefits – at no additional cost.
Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,
“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.
“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”
This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can grab Volt benefits from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.
Volt benefits for small businesses
Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also get Volt benefits, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.
Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.
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on 20-10-2021 20:32
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on 20-10-2021 20:32
Hub 5 is on an invite only at the moment and only for those with 1st Gen Hub 3's.... And to be honest they should be offering it first to those who actually pay for Gig1 and not those who don't need DOCSIS 4 or 2.5Gbps Ethernet ports, Virgin don't even support DOCSIS 4 or even full DOCSIS 3.1
No one I have spoken to at VM or o2 seems to think it goes beyond a M350 to M600 regrade, as Gig 1 is a premium product....
But to be honest its been a cluster ********* of a launch to be honest, and I have felt sorry for the CS staff on both sides as they haven't been provided much information on this whole thing....
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 20-10-2021 20:35
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on 20-10-2021 20:35
Upgrades to 1gig are part of Volt, so a customer on 500Mbps who volts the package will move up to Gig1.
If a customer is already on 1gig and volts their package they will move to Virgins Future volt package, which means they'll automatically be upgraded when the next new tier is launched, if 1.5gig or 2gig is launched Volt future customers will move to that.
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on 20-10-2021 20:45
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on 20-10-2021 20:45
Out of curiosity @Shroko Do you work for VM or o2??
No point have 1.5Gig or 2.5gbps on the Hub 4 and using Ethernet as that only supports 1Gbps Ethernet... Mind you most sensible people put the hub in Modem mode and use a proper router for Internet access....
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 20-10-2021 20:45
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on 20-10-2021 20:45
Yes, you will.
A new super hub 4 router will be sent to you by VM, plug that in and away you go. Hello 1gig speeds!
Super hub 5 was released today, this is far superior to the SH4, if you're lucky you may even get one of these.
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20-10-2021 20:55 - edited 20-10-2021 21:34
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20-10-2021 20:55 - edited 20-10-2021 21:34
@madasaf1sh VMO2! Though my opinions are entirely my own.
2.5 Gig ports are for future speed increases, sh5 uses DOCSIS4 which is capable of much faster speeds. Besides, with Gig1 the speed is around 1150mbps, 2.5gb WAN port will help achieve the very top speed to a connected device.
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on 20-10-2021 21:00
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on 20-10-2021 21:00
You could contact VM and ask them to do a TOR, transfer of responsibility into your name.
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on 20-10-2021 21:01
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on 20-10-2021 21:01
I'm having the same issue. My virgin media and O2 accounts are both in my name but when I go into my O2 it says I'm already registered for Volt benefits or not available in my area. I have had no double data added or Internet speed doubled by Virgin so I don't understand what is going on.
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on 20-10-2021 21:18
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on 20-10-2021 21:18
I've got exactly the same as you???
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on 20-10-2021 22:15
Never applied to virgin mobile and found out it has been deducted from my banco account 10£ ??!! What a scam! I want a refund, I HAVE NEVER APPLIED FOR THIS( volt or virgin) bug fat scam!
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20-10-2021 22:34 - edited 20-10-2021 22:37
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20-10-2021 22:34 - edited 20-10-2021 22:37
Under Vo2lt I have no Virgin products available , this because there no Virgin cable in our street. Have tried by registering an interest every year for over 5 years, with no luck.
Don't see that changing in the forceable future
So there is no benefit of the Virgin O2 merge.
Just have to wait til end of my contract next year to at the EE, Vodafone , Three and new 6Gi deals
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