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Aura in the UK, by Telefónica

Chris_K
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Hey everyone,

At MWC 2018 Telefónica shared more information and details around Aura. Aura is Telefónica's new cognitive artificial intelligence platform which can answer questions about your account and will adapt to your needs the more it’s used. Aura has been released in different capacities in different markets – in the UK, Telefónica has integrated Aura into a new app, O2 Ask, and this is just the start of the Aura journey.

You can view the full Telefónica press release on Aura and O2 Ask here.

aura.png


What is O2 Ask?
O2 Ask gives customers more choice and flexibility in how they get in touch with us. O2 Ask features Aura, Telefónica's new cognitive intelligence technology to answer questions customers may have about their accounts. Customers can also use O2 Ask to message an advisor using our new in-app messaging service. In addition, the new app also includes a calling and messaging feature enabling customers to make calls and send messages to other O2 Ask users over wifi, as well as make calls over wifi to any UK number.

What else can you do with O2 Ask?
As well as the above, you can manage your O2 account, or let Aura do it for you. You can also manage your personal account details. In terms of managing your account, some of the functionality available includes being able to view your account to check your usage, view your bills, make payments, change tariffs, buy more data and add or remove Bolt-Ons, and more.We continue to work hard on O2 Ask and over time we’ll add more and more features & functionality to it, so stay tuned.

How do I get O2 Ask?
If you’re an O2 Pay Monthly customer with one account, O2 Ask is already available on the App Store and Google Play. For customers who have multiple accounts or that are unable to use O2 Ask, our My O2 app continues to be available. O2 Ask will become available to more customers as we continue to develop the app.


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jonsie
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I was just going off the opening post, I haven't used it in anger yet 😯

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jonsie
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@MI5wrote:
My understanding was that ask to ask calls over WiFi would work without a mobile signal.

Mine too. Thought that was the point.....

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MI5
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Me too but as I can’t try it yet.......!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
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You might be right about ask to ask calls. I just tried calling myself from my work phone with airplane mode on and WiFi on but went to voicemail.
I have tried the SMS text over WiFi and can send and receive without the app on both phones.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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