Solved: Network Down ?

mbl19700 · ‎08-03-2022

Hi

I can't make or receive calls. I pay monthly, my bill is up to date, tried turning it on and off to refresh it but still no joy. Tried calling the 0344 number on the 02 website and its saying this number is unavailable.

Anyone know what's going on?

PS tried live chat and it cut off on me and don't ask me to talk to Aura - useless

Any help much appreciated.

gmarkj · ‎08-03-2022

Does your mobile data still work @mbl19700 ?
Does the phone say emergency calls only, or unable to connect to network?
Have you tried to do a sim swap recently?
Best thing to do is find a working sim and try that in your phone, and try your sim in another phone - this will show if the phone or the sim is the problem.
If it is the sim, either pop to your local o2 or contact customer services on social media to request a replacement.

You can use Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎08-03-2022

Does your mobile data still work @mbl19700 ?
Does the phone say emergency calls only, or unable to connect to network?
Have you tried to do a sim swap recently?
Best thing to do is find a working sim and try that in your phone, and try your sim in another phone - this will show if the phone or the sim is the problem.
If it is the sim, either pop to your local o2 or contact customer services on social media to request a replacement.

You can use Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎08-03-2022

@mbl19700

Guide here Guide: Is the network down for me or everyone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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