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We're pleased to confirm Apple’s latest products - iPhone 12 and iPhone 12 Pro - have launched on O2, and iPhone 12 Pro Max and iPhone 12 mini go on pre-order from Friday 6 November. Further details including pricing, availability and pre-order info will be made available here on the O2 Community, on the O2 website, and on our Social Media feeds in the coming days.
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Questions?
As the UK's No. 1 network, we're here for you whenever you need us. We know how exciting new iPhone launches can be and we know you may have a load of questions, so before you call, tweet or facebook us, please check our extensive Q&A section below in case your question already has an answer.
We will add more Q&A's over time but if you've got a question not listed, please feel free to reply to this thread and let us know.
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You can't use an esim on PAYG. However if you are taking out an O2 contract with a third party, you need to contact O2 for the esim or pop instore to pick one up.
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@Cleoriff thanks, yes it's via a referral link but processed via the o2 website, sounds like i'll have to change it over to an eSIM at a store after the physical SIM arrives first. Seems like a waste of paper and postperson time! 
I do think o2 really need to look at improving the eSIM setup in future to take full advantage of it - it would be nice to order the SIM like this in the first place, and even better the option to just get the QR code directly on the MyO2 account section.
For anyone else who was wondering, looks like you can move PAYG credit to a pay monthly account- since found this burried somewhere on the o2 website under "move to pay monthly" along with a corresponding form to fill out.
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@jonnymk wrote:For anyone else who was wondering, looks like you can move PAYG credit to a pay monthly account- since found this burried somewhere on the o2 website under "move to pay monthly" along with a corresponding form to fill out.
As long as you retain the same mobile number.
If you take a new number, you can't....
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Morning everybody. Guess what? It's Friday! So that's great news for everyone. Even better news if you've been holding out for the iPhone 12 Pro Max or iPhone 12 mini, because today is pre-order day!
Make sure you're ready from 1pm as that's when pre-orders open, and you can find links to our website or to buy the device via our Social Sales team on my original post.
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Preordered my iPhone 12 Pro Max 
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Hi all,
I've just updated the Q&A around O2 Open discounts, and it's mostly good news.
Q. When will I be able to use my O2 Open or student discount on the new iPhones?
A. This varies across the range:
- iPhone 12: Eligible for all discounts, including O2 Open, Student, family plan, Friends & Family
- iPhone 12 Pro: Not currently eligible for O2 Open or Student discounts
- iPhone 12 mini: Eligible for all discounts, including O2 Open, Student, family plan, Friends & Family
- iPhone 12 Pro Max: Eligible for all discounts, including O2 Open, Student, family plan, Friends & Family
PLEASE NOTE: To be eligible for O2 Open, you’ll need to request it within 28 days of the start of your O2 Refresh contract. More details on the website.
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Excellent news @Chris_K 
Will the iPhone 12 Pro be eligible before the 28 days run out?
