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Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12 replies
  • 4 kudos

Resolved! Why am I paying for pictures?

Recently transferred granddaughters phone from Virgin. Have been billed for 3 pictures at £0.542 each by O2. She is on unlimited minutes, data and messages. are pictures not included? I don't remember getting a bill from Virgin for pictures and the t...

Paul122 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Activate volt but how does my second device get the benefits ?

Any help appreciated activated volt and gave my sons number to team. Told he could use my benefits on his device . Can’t work out how to activate this anywhere thank you

KH591 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sent a bill for a service I didn’t ask for

Virgin activated a SIM card request for service I don’t need for another 6 weeks but Virgin now don’t answer their phone and O2 don’t provide a phone number. Cant access the account either because you’ve not sent me the SIM card yet and the activatio...

Noidea2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Activate volt

How can I activate volt and get the FREE10? My household has virgin media

Cris1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Virgin Media Volt Forum

I'm a long term member of the Virgin Community and, like O2, they have now a Volt section.It makes; shall we say, 'interesting' reading. https://community.virginmedia.com/t5/Volt/bd-p/Volt

Enlli by Level 66: Unequalled
  • 4 replies
  • 0 kudos

Resolved! 02 address data base gives wrong address

I am a virgin customer have joined o2 can't get volt to work as automatic address database give Southwick as East Sussex it is in West Sussex which is what my virgin address gives. Checked several times but can't do anything. Anyone had this problem ...

cla by Level 2: Apprentice
  • 11 replies
  • 0 kudos

Resolved! Virgin Volt billing

Just taken out the £99 Volt2 package which includes a O2 Sim. Today, despite not activating the Sim yet, nor intending to I have received a bill from O2. Can I be confident that the bill amount from O2 is part of the new contract Virgin payment or, a...

GTM by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Number not ported from SKY Mobile

Hi, I have recently taken advantage of a Virgin/O2 deal to get a sim only pay monthly deal with O2. I have requested my number be ported over but have got a text message from O2 saying that they cant do it? How is this possible? I am still within the...

maff1977 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Introducing Stream from Virgin Media

If you’re an O2 and Virgin Media broadband customer, you can get Volt benefits at no extra cost. Because Volt brings together the best of O2 and Virgin Media, that’s where this Volt board also comes in handy – we can highlight some of Virgin Media’s ...

Chris_K by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Voltz

Applied for volt have virgin media and am a o2 customer. Been few days still not got my double data . Help please

Jan123 by Level 1: Joiner
  • 1 replies
  • 0 kudos