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Forum Posts

Bigger benefits – Just for being with both Virgin Media and O2

Hi members, We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us. When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the...

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Dave-O2 by Community Manager
  • 11105 Views
  • 18 replies
  • 0 kudos

Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

UPDATED on 19/2/25 to ensure Volt benefits are up to date. Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2. Whether you're an O2 cust...

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Chris_K by Former Staff
  • 219516 Views
  • 534 replies
  • 1 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 13111 Views
  • 12 replies
  • 4 kudos

Resolved! Can’t access last bill

I’ve transferred from O2 to Virgin, have been billed excessively and can’t access bill to see a breakdown of charges

Jan65 by Level 1: Joiner
  • 594 Views
  • 1 replies
  • 0 kudos

Resolved! volt cost

do volt cost you anything

rover by Level 1: Joiner
  • 518 Views
  • 1 replies
  • 0 kudos

Resolved! Sim being delivered to wrong address

Hi there, I originally started my contract with virgin mobile and have been shifted to o2. In the gap between I have recently moved address due to issues with our landlord, unfortunately after tracking the order it is being sent to my old address in ...

Resolved! New Volt Customer & Want to Confirm I'm Receiving an eSIM

I'm moving to England from the US next week and I placed a Volt order with a SIM card. I specified I have an iPhone, but I see no way to confirm I'm receiving an eSIM and not a physical SIM. My phone doesn't support a physical SIM. I want to make sur...

DougH by Level 1: Joiner
  • 1787 Views
  • 5 replies
  • 0 kudos

Resolved! Says not eligible for Volt

It says I am not eligible as “Volt benefits may have already been applied” or “Virgin Media is not available at my address”, neither are correct as I have had Virgin before, but don’t currently. Any ideas?

Resolved! Virgin Media installation delay and O2 SIM

At the start of May, I signed up to the Virgin deal that included the £25 pm O2 SIM card, which despite having no need for this, was still cheaper and offered more than my Sky package. I received the O2 SIM quickly but it is unopened and unactivated ...

bluebear by Level 1: Joiner
  • 1529 Views
  • 3 replies
  • 0 kudos

Multiple numbers on my new account

Hi there, I am being forced over to O2 from Virgin, not entirely happy with that. However, I have 4 accounts in my name for 4 family members and at 4 different addresses. The one account has apparently been switched over and I’ve received an email wi...

Resolved! Direct debit changes

I have changed over from virgin media to O2 . At the same time I have changed my bank account. I therefore need to update direct debit payment details, but am unable to do so online. Because my account name has altered slightly, 02 will not accept th...

Gibgob by Level 1: Joiner
  • 649 Views
  • 1 replies
  • 0 kudos

Going Abroad

Going to New York and then taking a week to go on a eastern Caribbean cruise . what’s my best package or bolt on please

Viddy by Level 1: Joiner
  • 570 Views
  • 1 replies
  • 0 kudos

Resolved! Two accounts, one number

Registered account with O2 prior to move from Virgin to O2 (VOLT). Now after migration I have two O2 Accounts. How do I remove one of the accounts, keeping only one that I choose.