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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 27676 Views
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 74980 Views
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
  • 7454 Views
  • 12 replies
  • 4 kudos

PAC number

Hi. A Virgin Media advisor set up a VOLT package for me which included changing my sim card. Whlst she was on the phone she sorted out a PAC number. The card has arrived but on the O2 web page my number is a new one. Will it change to my old number w...

Chrissie1 by Level 1: Joiner
  • 668 Views
  • 5 replies
  • 0 kudos

Resolved! Virgin Media Wifi Booster Pods for around house

Hi there,We are needing Virgin Media Wifi Booster Pods for around house and was told they are part of the Volt Benefits package. How do I get them?

Jo_anna by Level 1: Joiner
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  • 2 replies
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Resolved! contract

Why do i have to pay a early cancelation fee if i want to leave o2 i was with virgin but they moved me to o2 which i didn't want. So why do i have to pay this fee

Resolved! disney+ after free 3 months

Hi! As im a new costumer i got 3 Months Disney+ for free. its 7.99 after it. My question the 2 off is available for me as well or only those people who didnt got any months for free?If not its should be cheaper cancel the auto renew and register 1 ye...

Ogre66 by Level 2: Apprentice
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  • 2 replies
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Resolved! Cancelling Virgin Media Volt

Am with virgin media and o2. If I leave VM does that mean leaving o2 as well. If not what are the changes to my o2 account.

cujamesie by Level 1: Joiner
  • 791 Views
  • 2 replies
  • 0 kudos

Resolved! Email address on my account is incorrect

Hi The email attached to my phone is lulian.benson**Personal info** My actual email is Julian.benson**Personal info** . Can this be changed as i cannot appear to do this myself. I am happy to create a new account with an alternative email julianbenso...

Jules1974 by Level 1: Joiner
  • 387 Views
  • 1 replies
  • 0 kudos

Resolved! International Roaming

Hello, I'm a volt customer and just landed in the USA. Please could you confirm my situation regarding roaming in the USA and whether my UK allowance is applied here?

RBar by Level 1: Joiner
  • 504 Views
  • 3 replies
  • 0 kudos

Resolved! o2 volt

I'm a o2 pay monthly customer and my uncle has a virgin broadband in the house where we live, can I benefit from o2 volt and have more data on my o2 phone contract?

Thierry by Level 1: Joiner
  • 482 Views
  • 2 replies
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02 price increases - linked VM Broadband account

My VM contract runs to 22 June 2023 and no changes in price since it started. Second increase from 02 coming in April 2023 for the "free sim". Can I reduce the 02 sim package, do not need FULL free calls, sms unlimited data etc for the next 3 months ...

Qwakuk by Level 1: Joiner
  • 850 Views
  • 8 replies
  • 0 kudos

Resolved! Call uk from New Zealand

Can I call uk from New Zealand for free with the travel zone bolt on