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Forum Posts

Bigger benefits – Just for being with both Virgin Media and O2

Hi members, We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us. When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the...

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Dave-O2 by Community Manager
  • 5130 Views
  • 18 replies
  • 0 kudos

Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

UPDATED on 19/2/25 to ensure Volt benefits are up to date. Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2. Whether you're an O2 cust...

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Chris_K by Former Staff
  • 192612 Views
  • 534 replies
  • 1 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 9685 Views
  • 12 replies
  • 4 kudos

Resolved! Wifi boosters

Can you supply wifi boosters

Udgywudgy by Level 1: Joiner
  • 760 Views
  • 3 replies
  • 0 kudos

Resolved! Can't activate Volt benefits

@Martin-O2Please can you help me? I got Virgin with Volt benefits yesterday but when I click "supercharge with volt" in my app it takes me to virgin's website and then redirects me back to o2, which directs me back to virgin etc and there's nowhere f...

sophharvs by Level 1: Joiner
  • 607 Views
  • 1 replies
  • 0 kudos

Resolved! Volt benefits

I'm both an o2 and virgin customer but my volt benefits aren't showing as a bolt on and I'm unsure how to activate them

Dean48 by Level 1: Joiner
  • 441 Views
  • 1 replies
  • 0 kudos

Resolved! Double data plan

Hi everyone, I just get a new contract from VM and they offer me £6/month for a 6GB SIM card. However, when I login to O2, it is only 3GB plan with same price . May I know how can I get back the double data plan? Thank you. Eric

Arlik by Level 1: Joiner
  • 894 Views
  • 6 replies
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Resolved! Never received Disney plus activation

I was offered various deals after signing up to Volt. I chose the free period of Disney plus but have not received any activation voucher.

Heppy by Level 1: Joiner
  • 462 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong Bill date

I have received a bill dated 4/5th July. I do not understand why my Bill period has started on this date. I have not received or activated the O2 SIM card, nor has my Volt broadband package started either (due to start 21st July). As I have received ...

Silver1 by Level 1: Joiner
  • 603 Views
  • 2 replies
  • 0 kudos

Resolved! Double data

As a volt customer, am i entitled to double mobile data? 

Millsy1 by Level 1: Joiner
  • 565 Views
  • 2 replies
  • 0 kudos

Resolved! Volt package 10GB not worked

I was told that if I signed up to a Virgin media broadband package (Volt M250 Fibre Broadband) I would get 10GB data with my O2 contract every month. Initially this came up on my O2 as 5GB and when I asked a member of the community I was told it woul...

ellag by Level 1: Joiner
  • 652 Views
  • 2 replies
  • 0 kudos

Resolved! Roaming Abroad

I just switched to Volt Virgin Media customer and returning to o2 - bu they did not migrate me very well so best to go into the store. I was in France and could not use my phone because they forgot to ‘switch on’ my roaming services which is advetise...

JTPOTP by Level 1: Joiner
  • 716 Views
  • 3 replies
  • 0 kudos

Roaming for Virgin Media customers - which destinations?

Hi,I understand that as a Virgin Media + O2 mobile customer I have additional benefits as at https://www.virginmediao2.co.uk/Can anyone point me to a full list of all the 75 countries/destinations where we can use data roaming at no additional cost?T...