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Volt

Neil41n5
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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I'm clicking on volt on my O2 app but nothing is happening. 

Message 1 of 2
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Accepted Solutions

MI5
Level 94: Supreme
  • 147433 Posts
  • 637 Topics
  • 28316 Solutions
Registered:

@Neil41n5 

You'll need to call customer service.
Numbers here Guide: How to find help & contact O2 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
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1 REPLY 1

MI5
Level 94: Supreme
  • 147433 Posts
  • 637 Topics
  • 28316 Solutions
Registered:

@Neil41n5 

You'll need to call customer service.
Numbers here Guide: How to find help & contact O2 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
523 Views