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Trying to change SIM tariff & told not eligible for Volt (which I already have)

SimOnlycustomer
Level 1: Joiner
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Hello all,

I was just trying to change my sim tariff to cut costs and picked out one that I wanted when I cam across this message below saying that I wouldn't be eligible for any Volt benefits. I am a VM customer and have them currently applied on my mobile and broadband deals, so this makes no sense. Tried online chat but it says they're all busy.

Also, the deal I picked offers 6 months of Apple music, but when I go to pick my extras that doesn't come up, only Amazon music was available. All very confusing.

 

Thoughts and advice welcome as ever.

Thanks in advance.

 

SimOnlycustomer_0-1669573962632.png

 

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Enlli
Level 66: Unequalled
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Best you contact them. (See below)

Normally when you change plans the Volt Benefits stop and are then reapplied about 14 days later

From Terms and Conditions

 

Eligible O2 Tariffs” means any consumer O2 Pay Monthly subscription excluding Smart Watches and Sharer tariffs purchased directly (from O2 stores (including franchise stores), online at o2.co.uk, or through our O2 telesales) or indirectly. Tariff eligibility criteria may apply which includes, but is not limited to, being a UK resident and being over 18.

 

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 66: Unequalled
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Best you contact them. (See below)

Normally when you change plans the Volt Benefits stop and are then reapplied about 14 days later

From Terms and Conditions

 

Eligible O2 Tariffs” means any consumer O2 Pay Monthly subscription excluding Smart Watches and Sharer tariffs purchased directly (from O2 stores (including franchise stores), online at o2.co.uk, or through our O2 telesales) or indirectly. Tariff eligibility criteria may apply which includes, but is not limited to, being a UK resident and being over 18.

 

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@SimOnlycustomer 

Apple music is via a redemption code which will be text to you by O2 after a few days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SimOnlycustomer
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Contacted via both platforms (live chat seems to be permanently down). Response time is glacial. Five hours for the first question and still waiting for them to answer after I provided my details. Good job I'm not in a hurry. Not sure how this has been ticked off by someone as a solution.

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Enlli
Level 66: Unequalled
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Live chat is a waste of time.

The social media links are slow but much faster than chat.

Ring 202 just after 8 am and you usually get through 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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SimOnlycustomer
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Just an update - logged on to my VM pages and found this. I haven't left my account. Has anyone else had this problem?

 

SimOnlycustomer_0-1670945196167.png

 

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madasaf1sh
Level 77: Grand Master
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Daft question but how did you do the tariff change?

 

Did you do it as an upgrade, tariff change in myo2 or a new contract and a migrate? 


As this usually happens on the later 2 and then gets reapplied after the 14days are up...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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SimOnlycustomer
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Hi, I didn't actually go through with it because the offer I was looking at expired. Usually I just change the tariff, as opposed to an upgrade, via My O2.

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