Volt not activated 3 weeks on

[Euan1978]

Hi there
I hope the forum team can help as I have been onto the social media team and they have fell silent after 'sorting' the issue.
They haven't 
I applied for my Volt benefits on 23rd January and they were confirmed a few days later on the 27th. 
Here we are 3 weeks later and they are still not active.
This was planned way in advance of a foreign trip to Mexico in anticipation on included roaming and being here a week and a half now paying £6 a day when it should be included is beyond frustrating and getting expensive considering I made the choice to sign up for a new sim with Volt in plenty of time.
I have been assured time and time again (even before I left the UK) that it is all set up and will be active 'soon' 

[Breanna]

It's required that any agent ask for security details so that's how it would be for everyone. 

[Euan1978]

I appreciate that but when it takes them a week and a half to reply to the item I was replying to it is going to take months to get anywhere at this rate.

What should have taken a 'few days' by o2's admission has taken 6 weeks. It is simply not acceptable.

Now that I am back in the UK I will reply on Twitter but based on the sheer incompetence I seen this far I do not hold out ANY hope.

[Euan1978]

This ridiculous saga still continues.

Despite being credited for £120 weeks ago
Despite being ASSURED by the Twitter team and by email my DD will be for £8 ONLY
They have today taken £128 from my bank.

Despite being told by Twitter & EMAIL 'Travel Inclusive Zone' is not yet active on my account 

Unbelievable complete farce to say the very least.