Cancelling before SIM arrives or without activating querry

[kmbmb]

Hi all

Short version is I have a SIM arriving sometime next week I don't want, but was forced to accept as part of a Voly package with Virgin Media as was looking to leave them (due to the costs). 

Whilst I have been told I can cancel within the first 14 days and just keep the broadband do I need to actually wait on the SIM arriving prior to cancelling or can I do it just from the details emailed through and a different phone? I am a bit annoyed 02 have already set up a Direct Debit and claimed the first payment despite only sorting the VM thing yesterday, and after spotting this site wanted to check is the above was possible so I can do it tomorrow but didn't want to risk being on hold and it not being possible.

thanks for any help.

[MI5 · Accepted solution]

@kmbmb 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

Guide: Cancelling Your Contract 

[kmbmb]

Thanks, I don't have any SM channels anymore so called instead. Taken about 15 minutes but all cancelled off nice and easily, no hassling, no hard selling. 

cheers for the help.

[MI5]

You're welcome @kmbmb