Volt not activated 3 weeks on

[Euan1978]

Hi there
I hope the forum team can help as I have been onto the social media team and they have fell silent after 'sorting' the issue.
They haven't 
I applied for my Volt benefits on 23rd January and they were confirmed a few days later on the 27th. 
Here we are 3 weeks later and they are still not active.
This was planned way in advance of a foreign trip to Mexico in anticipation on included roaming and being here a week and a half now paying £6 a day when it should be included is beyond frustrating and getting expensive considering I made the choice to sign up for a new sim with Volt in plenty of time.
I have been assured time and time again (even before I left the UK) that it is all set up and will be active 'soon' 

[O2Sarah-]

Good morning 

Thanks for the tag @madasaf1sh 

@Euan1978 I will send you a private message so we can check your account. 

[Euan1978]

£90 in roaming charges so far when it should have been a grand total of £0 is beyond frustrating now. 
4 weeks tomorrow since it was confirmed that I was eligible and would be applied within 'a few days'

Very disappointed with O2 to say the least.

[pgn]

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@Euan1978 wrote:

£90 in roaming charges so far when it should have been a grand total of £0 is beyond frustrating now. 
4 weeks tomorrow since it was confirmed that I was eligible and would be applied within 'a few days'

Very disappointed with O2 to say the least.

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Did the O2 Advisor not get back to you?  I will tag @O2Emma who is on now, @Euan1978.

If it was a mis-application or a delay on O2's part, you will have to contact CS, via Social Media using links below or via 202 (as you have to be Contract to be entitled to Volt) and state your case to see how they will be able to rectify the oversight - sorry, not much else I can suggest, given you have applied for and are entitled to receive Volt benefits as a contract customer of O2 and as a contract customer of Virgin Media broadband services at the same address and in the same name.  Good luck! Volt Megaguide 

[Euan1978]

@pgn Yes @O2Sarah- came back and said it had been reapplied on the 14th and could take up to 14 days from then which is just not good enough.
The issue is clearly at the O2 end of things - Virgin Media back home has been boosted for weeks so I am at a total loss to what their game is.
£90 is a lot of money when it shouldn't cost me a penny.

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @Euan1978 I will send you a private message to look into it if you need further assistance.

[Euan1978]

Emma cant access my account so hopefully Sarah can look again tomorrow. 

That will mark 4 weeks from being told my Volt Benefits will be active in a 'few days'

[pgn]

That's unsatisfying, @Euan1978 - I do hope your contact via Twitter or similar using the link just below this, asking about refund of charges, is more fruitful - until the Volt debacle is sorted!

[Euan1978]

Here we are now OVER ONE MONTH my Volt benefits page has been saying I’m all set up it will take a ‘few days’ and £108 in roaming charges and numerous assurances that it will be in place and still no further forward.

This is a complete farce now.

Im just posting this publicly so that others can see my frustration with no help forthcoming.

Look elsewhere as O2 just do not care.

[madasaf1sh]

There isn't anything else we can do I am afraid, as we have tagged and tagged those who can help. 

I would complain to o2 when you get back... @Euan1978