Solved: Re: Volt mobile price increase

David41 · ‎17-04-2023

I recently switched to O2 because of the Bolt offer and was assured that the £6 monthly SIM deal would be the same price for the 12 month duration of the contract, by the Virgin person I was on Live Chat with. However, 02 have put the price up this month anyway! What can I do?

David41 · ‎18-04-2023

Yes, and they were no help at all, said those were the terms etc. I then spoke to Virgin who said the price will be as quoted, 6 pounds and will reimburse the extra charged this month

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MI5 · ‎17-04-2023

@David41

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Breanna · ‎18-04-2023

Were you able to get in touch with O2 about this @David41?

David41 · ‎18-04-2023

Yes, and they were no help at all, said those were the terms etc. I then spoke to Virgin who said the price will be as quoted, 6 pounds and will reimburse the extra charged this month

Breanna · ‎18-04-2023

Thanks for the update about this @David41.

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