Volt Megaguide

[Chris_K]

UPDATED on 19/2/25 to ensure Volt benefits are up to date.

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's time to supercharge your world. It's time to bring on big benefits and even bigger possibilities, with Volt benefits.

This guide will give you all the info you need to ensure you're fully informed on Volt benefits, who's eligible, and how to apply it to your account.

Benefits of Volt 

Max out the benefits when you have Virgin Media broadband and an eligible O2 Pay Monthly plan in your household: 

• Bag a Virgin Media broadband speed boost to the next available level (up to 1Gbps) 
• Kick back with a WiFi guarantee at no extra cost (if you don’t have it already) – meaning reliable WiFi in every room or money back and up to three WiFi Pods if needed, on us 
• Get double data for every eligible O2 Pay Monthly plan in your household 
• Roam freely in 75 destinations worldwide at no extra cost, with O2 Travel Inclusive Zone (unless you already have this with O2)* 
• Unlock exclusive rewards and experiences with Priority from O2 
• Grab an Extra from O2 from one of our partners – including Disney+, Amazon and more (unless you’re already with O2 and have an Extra this way) 

*Tablets excluded from roaming benefits 

Volt Eligability

Anyone can take out one of our Volt bundles to grab Volt benefits. 

Or, if you’re already with O2, you’ll get Volt benefits once you also take out an eligible Virgin Media broadband pack or bundle registered at the same address. 

The same goes the other way – if you already have Virgin Media broadband but aren’t with O2, you can take out eligible O2 Pay Monthly phones, tablets or SIMs to get Volt benefits. 

Once you’re with both Virgin Media and O2, you can check your eligibility and activate your Volt benefits in My O2 or My Virgin Media. 

FAQs

We've gathered together some of our top FAQ's but if you have any other questions, we have more covered in our dedicated FAQ's page.

What are Volt benefits?

You can bag big benefits and even bigger possibilities, when you’re with both Virgin Media and O2. Scroll, stream and meme to the extreme on even more devices all around the home – with boosted Virgin Media broadband speeds (up to 1Gbps) and, if you haven’t got it already, our WiFi guarantee including up to three WiFi Pods if needed, on us. Plus, we’ll double the mobile data on all eligible O2 plans in your household and give you O2 Travel Inclusive Zone at no extra cost* (if you haven’t unlocked it already), so the fun doesn’t stop when you’re on the go and jetting across the globe. If you’re joining O2 for the first time, we’ll also throw in an Extra from O2 for up to six months. And don’t forget – when you’re with Virgin Media or O2, you unlock exclusive rewards and experiences with Priority from O2, just for being part of the family. 

*Tablets excluded from roaming benefits.

I’m a Virgin Media customer. How do I get Volt benefits? 

All you have to do is take out eligible O2 Pay Monthly phones, tablets or SIMs and we’ll give you a broadband speed boost (up to 1Gbps), our WiFi guarantee (if you don’t have it already) including up to three WiFi Pods if needed, double mobile data on all eligible O2 plans in your household and more. 

I’m a Virgin Media customer. How do I get Volt benefits?

All you have to do is take out eligible O2 Pay Monthly phones, tablets or SIMs and we’ll give you a broadband speed boost (up to 1Gbps), our WiFi guarantee (if you don’t have it already) including up to three WiFi Pods if needed, double mobile data on all eligible O2 plans in your household and more. 

I’m an O2 customer. How do I get Volt benefits? 

If you already have an eligible O2 plan, you’ll get Volt benefits once you take out Virgin Media broadband and register it at the same address as your O2 plan. Then you’ll bag big benefits like double mobile data on all eligible O2 plans in your household, roaming in 75 destinations with O2 Travel Inclusive Zone* (if it’s not included in your plan already) and lightning-fast, reliable broadband in every room or money back.

*Tablets excluded from roaming benefits 

If you have any questions not covered above, please register an account here on the O2 Community if you're not already a member, and reply to this thread with your question and our knowledgeable members will do their best to help. Alternatively, contact us on Facebook, Twitter or Instagram.

[Niall_Y]

I have a problem with activating Volt.

Using either my phone, or computer, I get stuck in a loop between Virgins and O2s website. Virgin tells me to "Sign into My O2" and O2 tells me to "Join Virgin" even though I'm hitting the "I'm an existing customer of Virgin Media and O2" button.

How am I supposed to do this??

[Besomdave]

Usual problem here, my mrs has the Virgin media account in her name (and an O2 account) - she  applied for and got the virgin and o2 upgrades, a few weks after the official announcement. Now that other people with o2 at the same address can apply for the double data upgrade, I thought I would. BUT after applying for the Volt upgrade im getting the usual message:

1. your volt benefits are active. - They're not, at least they do show any increase on myO2 dataplan.

2. It doent look like you cant get volt right now - Weve had Virgin media for years.

So question is - how best to get in touch with o2 about this - i looked at posting on social media, as suggested in a previous post in this thread, but posts seem to get lost, by others posting - and never answered by anyone at o2.

Anyone have any suggestions how to caontact o2 about this.

[madasaf1sh]

@Besomdave 

I would hang fire as the double data can take 14 days to apply, so after clicking to apply them, it is best to wait, as that message that comes up is garbage. 

If after 14 days its not been applied, contact o2 on 202 from your o2 phone and ask them to check, as sometimes it goes to Virgin to Confirm eligibility.

[Arasheed]

This helped a tonne 

[TM3]

On the O2 website there is "supercharge your tech" that states "Take out a phone on a new O2 Custom Plan and get up to £150 off an additional O2 Custom Plan for a connected tablet, laptop or smartwatch – just give O2 a ring or pop into an O2 shop to claim your discount."

There is also in the terms and conditions: "

Connected device discount: If you buy a handset with a new O2 Custom Plan, you’ll get up to £150 off a connected device bought on an O2 Custom Plan either in one of our stores (including franchise stores), or through O2 telesales. The minimum discount is £25 but the actual amount applied against the connected device depends on the value of the handset O2 Custom Plan you purchase."

I'm trying to work out if I qualify for this benefit to get a discount on a new smart watch or how anyone would qualify.  Chatted online yesterday with O2 and got nowhere. On the phone to O2 but again, no-one seems to understand. Can you explain it?

[TM3]

I'd also like to point out that Virgin Media are saying to get the free upgrade to the next speed level on my Virgin Broadband that's fine, but I have to more than double my monthly contract to get the "free" upgrade. I know this is an O2 forum but that is utterly insane

[Cygnus]

Hey guys,

I have been a long time o2 customer & have had Virgin Media broadband at my current address for 18 months, however when I come to apply for the Volt upgrade I am stuck in an endless loop of "Sign in to My o2" and "Join Virgin Media". Can anyone advise?

[pgn]

---

@Cygnus wrote:

Hey guys,

I have been a long time o2 customer & have had Virgin Media broadband at my current address for 18 months, however when I come to apply for the Volt upgrade I am stuck in an endless loop of "Sign in to My o2" and "Join Virgin Media". Can anyone advise?

---

As highlighted in the FAQs up at the start of this thread, @Cygnus:

• If you think you should be eligible for Volt benefits but aren’t seeing or able to select the offer in My O2, then please make sure your name and address match on both your O2 and Virgin Media accounts. If you think everything’s correct and still aren’t seeing the option to activate your benefits, then please get in touch by calling 202 from your O2 mobile.

Good luck!

[pgn]

---

@TM3 wrote:

I'd also like to point out that Virgin Media are saying to get the free upgrade to the next speed level on my Virgin Broadband that's fine, but I have to more than double my monthly contract to get the "free" upgrade. I know this is an O2 forum but that is utterly insane

---

Missed this query from end-September, @TM3 - but clearly you've been spun a tale, as the Volt requirements work so long as you are a current customer of both O2 and Virgin Media, with service on each registered to the same name at the same address.  If I have misunderstood your point above, please feel free to set me right.

[Ganga]

I received a text message from o2 about 5 hours that Volt benefit has been applied to my o2 account.

I see Volt Benefit applied under the Bolt-Ons section in My o2 app and web account but I don't see any changes applied to my current minutes/texts/data. It still shows my current plan. 

I expected my minutes/texts/data to have doubled but that is not the case.

Do I need to still wait up to 14 days or is the app broken?