08-04-2022 11:19 - edited 08-04-2022 16:31
08-04-2022 11:19 - edited 08-04-2022 16:31
O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's time to supercharge your world.
This guide will give you all the info you need to ensure you're fully informed on Volt, who's eligible, and how to apply it to your account.
Get these exclusive benefits for being with both Virgin Media and O2
At present, you need to be a customer of both O2 mobile and Virgin Media broadband, with both accounts under the same name and at the same address. However, from 12 April 2022, we’ll be introducing 'premise matching', meaning you’ll just need to have the same address on both your O2 and Virgin Media broadband accounts to be eligible for supercharged benefits.
If you're an existing Pay Monthly customer of O2 but you're not with Virgin Media yet, you'll need to get broadband from Virgin Media. Or, if you're already a Virgin Media broadband customer but you're not with O2, you'll then need to get a Pay Monthly sim or mobile with O2.
You can opt in for Volt benefits from the My O2 app. Once you're in the app, go to 'Offers', then 'Supercharge your world with Volt', then tap 'See what you can get. From here, simply fill in the details you're asked for and within 14 days you should have your benefits applied on both your O2 and Virgin Media accounts.
We've gathered together some of our top FAQ's but if you have any other questions, we have more covered in our dedicated FAQ's page.
I think I should be eligible for Volt, but I can’t see the offer to activate my Volt benefits in My O2
Which customer service team should I contact?
I'm having issues applying my Volt benefits
I’ve got Virgin Media broadband at my address, but it’s not registered in my name, can I get Volt benefits?
What happens to Volt benefits if I upgrade or change tariff?
While you're applying for your Volt benefits, we're aware of some very specific circumstances in which you may experience an issue or see an error. We've highlighted these here so you're aware of the solution, or what to do next. If you're still having issues not covered by the below, then please do reach out to us on Facebook, Twitter and Instagram and we'll get things sorted for you.
My O2 Activation error?
Volt Unavailable error?
Double data not showing via My O2?
Being a Volt customer comes with a few extra bells and whistles too, as if the faster Virgin Media broadband, and double O2 mobile data wasn't enough...
If you have any questions not covered above, please register an account here on the O2 Community if you're not already a member, and reply to this thread with your question and our knowledgeable members will do their best to help. Alternatively, contact us on Facebook, Twitter or Instagram.
11-04-2022 13:47
11-04-2022 13:47
11-04-2022 14:40
11-04-2022 14:40
Have just realised that today is actually the 11th, so either VMo2 are starting early there might be something else going on...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
12-04-2022 11:20
So have just tried to activate on o2 again (as today is actually the day) and got a different screen to this:
Instead I got a "Your Volt benefits are on their way".
So success at last!
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
12-04-2022 13:21
12-04-2022 13:21
19-04-2022 11:35
Just to give some updates on this...
I got a text from o2 on the 14th confirming that my Volt benefits were now live, and checked my data allowance that evening it showed the increased amount.
To go with that, I called VM and after some struggles with the options (press 1 for this and 2 for that, etc, etc) I got through to a lovely chap who managed to get me a WiFi pod in the post. Which is being delivered this evening!
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
13-05-2022 11:23
I have both VM and O2 accounts, both at the same address. When I try to activate I get the error that Volt benefits aren't available either because I already have them (I don't) or because VM is not available in my area (it is available, I have it installed). How do I get this issue sorted so I can register?
17-05-2022 19:17
Ok, stick with me guys because this is a long one.
I had a Virgin Media deal and an O2 contract so have Volt benefits on my account.
My virgin Media contract was running out so I signed a new one and that package came with an O2 Unlimited sim. Virgin have told me to contact O2 to request the sim. I spent a hour and a half on chat with O2 today and it was next to useless. They just kept saying they were selling me a sim and my current sim would be cancelled which is wrong, I want to keep the current sim I have and get the sim I'm paying for with my Virgin Media bundle already.
It seems really difficult for them to understand. Anyone got any idea what I can do? Virgin Media tell me to speak to O2, O2 tell me to speak to Virgin Media and neither company seems to speak to each other despite them working together on this Volt promotion.
Frustrating isn't the word I'd use, but is probably best for a forum like this
17-05-2022 21:45
17-05-2022 21:45
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
17-05-2022 21:55
17-05-2022 21:55
Virgin are talking bull******, and this is to be expected from the useless Manila Call Centre....
If you have signed up for Volt, Virgin need to request the sim card from o2, there is nothing o2 sales can do about it, as it is tied to your Virgin Deal (although billed seperately).
You cant have both the Virgin Media Sim sold on Ooomph and the o2 sim card at the same time, as your VM sim card is tied to your Oomph contract and when that contract ends so does your VM Sim Card... You should be able to port the number out though.
26-05-2022 12:04
Does the Virgin speed boost apply to any broadband package? There only seem to be a limited number of Volt packages available on the Virgin pages.
In other words, if I signed up for a 350MB broadband-only package, will that be bumped up to 500MB? Or a 500MB package will be bumped up to 1000MB?
Cheers