Volt Megaguide

[Chris_K]

UPDATED on 19/2/25 to ensure Volt benefits are up to date.

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's time to supercharge your world. It's time to bring on big benefits and even bigger possibilities, with Volt benefits.

This guide will give you all the info you need to ensure you're fully informed on Volt benefits, who's eligible, and how to apply it to your account.

Benefits of Volt 

Max out the benefits when you have Virgin Media broadband and an eligible O2 Pay Monthly plan in your household: 

• Bag a Virgin Media broadband speed boost to the next available level (up to 1Gbps) 
• Kick back with a WiFi guarantee at no extra cost (if you don’t have it already) – meaning reliable WiFi in every room or money back and up to three WiFi Pods if needed, on us 
• Get double data for every eligible O2 Pay Monthly plan in your household 
• Roam freely in 75 destinations worldwide at no extra cost, with O2 Travel Inclusive Zone (unless you already have this with O2)* 
• Unlock exclusive rewards and experiences with Priority from O2 
• Grab an Extra from O2 from one of our partners – including Disney+, Amazon and more (unless you’re already with O2 and have an Extra this way) 

*Tablets excluded from roaming benefits 

Volt Eligability

Anyone can take out one of our Volt bundles to grab Volt benefits. 

Or, if you’re already with O2, you’ll get Volt benefits once you also take out an eligible Virgin Media broadband pack or bundle registered at the same address. 

The same goes the other way – if you already have Virgin Media broadband but aren’t with O2, you can take out eligible O2 Pay Monthly phones, tablets or SIMs to get Volt benefits. 

Once you’re with both Virgin Media and O2, you can check your eligibility and activate your Volt benefits in My O2 or My Virgin Media. 

FAQs

We've gathered together some of our top FAQ's but if you have any other questions, we have more covered in our dedicated FAQ's page.

What are Volt benefits?

You can bag big benefits and even bigger possibilities, when you’re with both Virgin Media and O2. Scroll, stream and meme to the extreme on even more devices all around the home – with boosted Virgin Media broadband speeds (up to 1Gbps) and, if you haven’t got it already, our WiFi guarantee including up to three WiFi Pods if needed, on us. Plus, we’ll double the mobile data on all eligible O2 plans in your household and give you O2 Travel Inclusive Zone at no extra cost* (if you haven’t unlocked it already), so the fun doesn’t stop when you’re on the go and jetting across the globe. If you’re joining O2 for the first time, we’ll also throw in an Extra from O2 for up to six months. And don’t forget – when you’re with Virgin Media or O2, you unlock exclusive rewards and experiences with Priority from O2, just for being part of the family. 

*Tablets excluded from roaming benefits.

I’m a Virgin Media customer. How do I get Volt benefits? 

All you have to do is take out eligible O2 Pay Monthly phones, tablets or SIMs and we’ll give you a broadband speed boost (up to 1Gbps), our WiFi guarantee (if you don’t have it already) including up to three WiFi Pods if needed, double mobile data on all eligible O2 plans in your household and more. 

I’m a Virgin Media customer. How do I get Volt benefits?

All you have to do is take out eligible O2 Pay Monthly phones, tablets or SIMs and we’ll give you a broadband speed boost (up to 1Gbps), our WiFi guarantee (if you don’t have it already) including up to three WiFi Pods if needed, double mobile data on all eligible O2 plans in your household and more. 

I’m an O2 customer. How do I get Volt benefits? 

If you already have an eligible O2 plan, you’ll get Volt benefits once you take out Virgin Media broadband and register it at the same address as your O2 plan. Then you’ll bag big benefits like double mobile data on all eligible O2 plans in your household, roaming in 75 destinations with O2 Travel Inclusive Zone* (if it’s not included in your plan already) and lightning-fast, reliable broadband in every room or money back.

*Tablets excluded from roaming benefits 

If you have any questions not covered above, please register an account here on the O2 Community if you're not already a member, and reply to this thread with your question and our knowledgeable members will do their best to help. Alternatively, contact us on Facebook, Twitter or Instagram.

[Cleoriff]

Thanks for that update @gmarkj. I'm not a Volt customer so have to rely on info from those who are 😉

[gmarkj]

Have just realised that today is actually the 11th, so either VMo2 are starting early there might be something else going on...

[gmarkj]

So have just tried to activate on o2 again (as today is actually the day) and got a different screen to this:

Instead I got a "Your Volt benefits are on their way".

So success at last!

[Cleoriff]

Great to hear @gmarkj 👍

[gmarkj]

Just to give some updates on this...

I got a text from o2 on the 14th confirming that my Volt benefits were now live, and checked my data allowance that evening it showed the increased amount.

To go with that, I called VM and after some struggles with the options (press 1 for this and 2 for that, etc, etc) I got through to a lovely chap who managed to get me a WiFi pod in the post.  Which is being delivered this evening!

[KMG]

I have both VM and O2 accounts, both at the same address.  When I try to activate I get the error that Volt benefits aren't available either because I already have them (I don't) or because VM is not available in my area (it is available, I have it installed).  How do I get this issue sorted so I can register?

[Smurf]

Ok, stick with me guys because this is a long one.

I had a Virgin Media deal and an O2 contract so have Volt benefits on my account.

My virgin Media contract was running out so I signed a new one and that package came with an O2 Unlimited sim. Virgin have told me to contact O2 to request the sim. I spent a hour and a half on chat with O2 today and it was next to useless. They just kept saying they were selling me a sim and my current sim would be cancelled which is wrong, I want to keep the current sim I have and get the sim I'm paying for with my Virgin Media bundle already.

It seems really difficult for them to understand. Anyone got any idea what I can do? Virgin Media tell me to speak to O2, O2 tell me to speak to Virgin Media and neither company seems to speak to each other despite them working together on this Volt promotion.

Frustrating isn't the word I'd use, but is probably best for a forum like this

[MI5]

@Smurf 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[madasaf1sh]

@Smurf 

Virgin are talking bull******, and this is to be expected from the useless Manila Call Centre....

If you have signed up for Volt, Virgin need to request the sim card from o2, there is nothing o2 sales can do about it, as it is tied to your Virgin Deal (although billed seperately).

You cant have both the Virgin Media Sim sold on Ooomph and the o2 sim card at the same time, as your VM sim card is tied to your Oomph contract and when that contract ends so does your VM Sim Card... You should be able to port the number out though. 

[gcogger]

Does the Virgin speed boost apply to any broadband package?  There only seem to be a limited number of Volt packages available on the Virgin pages.

In other words, if I signed up for a 350MB broadband-only package, will that be bumped up to 500MB?  Or a 500MB package will be bumped up to 1000MB?

Cheers