In October I upgraded my data allowance on mine, and my husbands mobiles. I am also a Virgin media customer, so qualify for a doubling up of data allowances, and this has been confirmed in two emails from Virgin after conversations with both O2 and Virgin. However , to date, no doubling up has been done on either mobile even though the 14 day period has elapsed. Anyone got any ideas please? I had my old data allowance doubled without a problem. So I am mystified.
